Overview
Hybrid
Depends on Experience
Contract - W2
Contract - 44 week(s)
Skills
MS Office
Job Details
Technical Support Analyst 4
Primary Location: Petersburg, Virginia
Hybrid position
V-Soft Consulting is currently hiring for a Technical Support Analyst 4 for our premier client in Petersburg, Virginia.
Education and Experience
Highly desired:
WHAT YOULL DO:
Job Responsibilities:
Interested?
Qualified candidates should send their resumes to jwilliams@vsoftconsulting.com
V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.
As a valued V-Soft Consultant, youre eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.
V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
For more information or to view all our open jobs, please visit www.vsoftconsulting.com or call (844) 425-8425.
#LI-JW1
#INDSP
Primary Location: Petersburg, Virginia
Hybrid position
V-Soft Consulting is currently hiring for a Technical Support Analyst 4 for our premier client in Petersburg, Virginia.
Education and Experience
- Bachelors degree in an Information Technology related discipline work experience may meet this requirement in lieu of a degree at the hiring manager.
- Hardware/software troubleshooting experience.
- Knowledge of IT Service Management: Incident, Change, Service Request, and Asset Management.
- General working knowledge of MS 365 applications, including Word, PowerPoint, Excel, Outlook, Forms, SharePoint, Teams, Bookings.
- Experience leading meetings, collecting requirements, finding solutions, escalating issues, researching issues and solutions, and preparing comprehensive.
- Experience troubleshooting hardware and software hands-on or from a service desk.
- Demonstrated skills in creating professional communications to users.
- Must be able to write clear emails explaining technical issues and work toward solution and have the ability to follow up with user/district as needed.
- Must have a basic understanding of various types of technology and the ability to research them to trouble shoot possible technical issues.
- PC/Hardware experience.
Highly desired:
- Demonstrated knowledge Virginia Information Technologies Agencies policies and processes regarding PC Refresh.
- Demonstrated success working as a team member and collaborating to achieve objectives.
- Microsoft Office Specialist Certification -Associate or Above.
- Excellent project management skills and ability to manage multiple priorities.
- Some level of desktop support experience and supporting a Windows 10 environment.
WHAT YOULL DO:
Job Responsibilities:
- Installs, maintains, moves, and assists in testing and upgrading new and existing hardware/software.
- Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.
- Documents, maintains, upgrades or replaces hardware and software systems.
- Supports and maintains user account information including rights, security, and systems groups.
- Performs basic operation, monitoring, installation, trouble shooting, relocations, or maintenance of communications equipment.
- Prepares or assists in the preparation of service record documentation.
- Shows awareness of standards and regulatory requirements related to assigned tasks.
- Provides technical assistance and support for applications and hardware problems.
- Reviews and recommend procurement of information technology equipment.
- Maintains the necessary security controls over software.
- Identifies and resolves basic communications problems.
Interested?
Qualified candidates should send their resumes to jwilliams@vsoftconsulting.com
V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.
As a valued V-Soft Consultant, youre eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.
V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
For more information or to view all our open jobs, please visit www.vsoftconsulting.com or call (844) 425-8425.
#LI-JW1
#INDSP
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.