Incident Response Analyst / Merchant Services

Outstanding long-term contract opportunity! A well-known Financial Services Company is looking for a Business Execution Consultant in Atlanta, GA (Hybrid).

Work with the brightest minds at one of the largest financial institutions in the world. This is long-term contract opportunity that includes a competitive benefit package! Our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that is not only a household name, but also truly cares about satisfying customers' financial needs and helping people succeed financially, apply today.

Contract Duration: 6 Months

Required Skills & Experience

• 4+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education.

What You Will Be Doing

• Monitor and assess incoming incident reports to determine severity and impact.
• Conduct initial analysis to identify potential root causes and impact on operations.
• Respond promptly to incidents according to established protocols and procedures.
• Collaborate with cross-functional teams to resolve incidents efficiently and effectively.
• Maintain detailed records of incident details, response actions, and resolutions.
• Generate incident reports and communicate status updates to relevant stakeholders.
• Escalate incidents to higher-level support or management as necessary.
• Collaborate with senior incident management personnel for complex or critical incidents.
• Participate in the development and implementation of preventive measures to mitigate future incidents.
• Contribute to the improvement of incident response processes and workflows.
• Stay up to date with industry best practices and emerging threats in incident management.
• Assist in the development of training materials and knowledge sharing sessions.
• Proven track record of cultivating and nurturing strong professional networks, adept at fostering meaningful relationships to drive collaborative success.
• Ability to be flexible and quickly adapt to a dynamic environment and react to changing priorities, having the ability to navigate through ambiguity and change.
• Strong communications with the ability to articulate ideas clearly and concisely.
• Adept at fostering collaborative relationships and adept at adapting communication style to diverse audience.
• Consult on or participate in moderately complex initiatives and deliverables within Business Execution and contribute to large-scale planning related to Business Execution deliverables.
• Review and analyze moderately complex Business Execution challenges that require an in-depth evaluation of variable factors.
• Contribute to the resolution of moderately complex issues and consult with others to meet Business Execution deliverables while leveraging solid understanding of the function, policies, procedures, and compliance requirements.
• Collaborate with client personnel in Business Execution.