Overview
Skills
Job Details
Serve as the lead technical expert for Advanced Metering Infrastructure (AMI) systems, including Sensus AMI, Neptune 360, Itron/Temetra, and Metron Farnier.
Administer and support water quality monitoring and compliance applications to ensure regulatory adherence.
Manage and maintain the custom Meter Test Bench application, focusing on test accuracy and data integrity.
Ensure data integrity and reporting accuracy for regulatory compliance across all relevant systems.
Provide technical support and maintenance for the Laboratory Information Management System (LIMS) and Water Quality Management System.
Diagnose and resolve technical issues promptly to minimize system downtime.
Configure, manage, and maintain system integrations across platforms.
Develop and maintain comprehensive technical documentation for all supported systems.
Create and implement standard operating procedures (SOPs) for consistent operational practices.
Maintain up-to-date system architecture and integration diagrams.
Prepare detailed technical specifications and requirements for system enhancements and upgrades.
Requirements:
QUALIFICATIONSEducation / Experience / BackgroundKnowledge / Skills / AbilitiesPHYSICAL REQUIREMENTS / WORK ENVIRONMENTMinimum of 5 years of experience in utility operations and related technology applications
Demonstrated expertise in utility operations software and systems
Proficient in database management and SQL, with a strong understanding of data structures and queries
Proven ability to troubleshoot and resolve complex technical issues
In-depth knowledge of Advanced Metering Infrastructure (AMI) systems and meter data management
Familiarity with water quality monitoring systems and compliance reporting
Experience working with mobile workforce management platforms
Strong background in system administration and user support
Exceptional written and verbal communication skills, with the ability to produce clear technical documentation
Skilled in managing multiple priorities in fast-paced environments
Effective at identifying and resolving real-time operational problems
Customer-focused mindset with a commitment to high-quality service delivery
Self-starter who thrives working independently and takes ownership of responsibilities
Collaborative team player with a proactive and solutions-oriented approach
Comfortable working in both office and field environments as needed