Technical Support Engineer-UX

Overview

Hybrid
Depends on Experience
Contract - W2
No Travel Required

Skills

Debugging
JavaScript
Database
Customer Service
HTML
Cascading Style Sheets
Communication
Documentation
Java
SaaS
Training
Workflow

Job Details

Title: Technical Support Engineer-UX

Location: Orlando, FL-Hybrid (Wed and Thursday in the office)

Duration: 12+ Months Contract Role

Technical Support Engineer addresses documentation and coding gaps using his/her knowledge to help support engineers as well as customers achieve their business goals; while working directly with others to help resolve their issues, you will ensure all issues are vetted before reaching the engineering team. The ideal candidate for this position is an engineer with a strong background in some of Java, JavaScript, database technologies, with strong troubleshooting skills. We are looking for individuals who can successfully diagnose the entire technology stack, enjoy helping others and have strong communications skills to resolve technical issues as quickly as possible

Your responsibilities as a Technical Support Engineer include:

  • Provide guidance on prioritizing and creating efficient workflows to keep up with workload.
  • Maintain and display excellent queue and case management skills.
  • Perform Case quality Checks to ensure cases are staying on track.
  • Learn & Deliver training on the new products.
  • Actively engage in cross-functional interlock with internal stakeholders (Engineering, Product Success, Readiness managers) on betterment of the product
  • Maintain technical expertise in assigned areas of product functionality and use that expertise to help customers.
  • Personal commitment to qualityand customerservice.

To be successful in this role, we need someone who has:

  • Demonstrated fluid ability to troubleshoot, resolve, and provide code level analysis for complex technical issues.
  • In-depth understanding of how SaaS products work possess a deep technical understanding as well as a basic understanding of integrated systems.
  • Frontend browser debugging experience required.
  • Working knowledge of the components in a web applications stack.
  • Demonstrated ownership and can coordinate successfully with engineering and escalation teams to achieve resolution of customer issues and requests.
  • Hands-on experience in JavaScript, HTML, CSS is required.
  • Bachelor s degree in engineering or technical field(s) and 2+ years of relevant work experience or relevant industry experience.
  • Proven ability to maintain focus and work effectively with uncompromising attention to detail.
  • Ability to work closely with high-value customer administrators and developers that have a variety of experience and skillset.
  • Excellent time management skills and must be able to work independently to provide workable solutions.
  • Must be able to perform thorough research as well as ask the right questions to successfully resolve or quickly escalate for a quick solution.
  • Ability to work with other teams to resolve cases.
  • Excellent technical and communication skills for research and discovery to clearly articulate solutions to complex technical problems.
  • Identify and help resolve trends with application issues and knowledge gaps within the organization.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.