Service Desk Analyst

Overview

Hybrid
$10 - $20
Contract - W2
Contract - 6 Month(s)
No Travel Required

Skills

Service Desk
telephone\email support
software hardware issues
end user support
Active Directory
Computer Hardware
Documentation
Identity Management
Knowledge Management
Password Management
Printing
Technical Support

Job Details

Hi,

I am looking for Service Desk Analyst for my client at Charlotte, NC.

Typical Experience: 12-36 months

This is a hybrid position. The candidate will be required to work onsite at least two days a week in Charlotte, NC.

The IT Service Desk Agent will provide front line telephone\email support to internal customers with IT related software and hardware issues.

Skill:

  • Experience providing support to end users w/ comp hardware and software inc. printing, installation, enterprise applications, electronic mail, and ops
  • Provide operational support for user identity management, username provisioning, system access, and password management. (Active Directory)
  • Develop/Maintain documentation for proper maintenance of Knowledge Articles within the Knowledge Management Database
  • Previous experience providing IT support by phone/email
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.