Network Technician

Overview

On Site
Depends on Experience
Contract - W2
Contract - 12 Month(s)
No Travel Required

Skills

ServiceNow
remedy
lan
wan
network
service desk
support
vpn

Job Details

This is a full-performance level role involving applied and developmental technical work in data systems monitoring and maintenance. The technician will be responsible for monitoring and maintaining the LAN/WAN networks, which include point-to-point, wireless, campus, VPN, and agency host computer configurations across statewide multi-complex networks for both voice and data circuits.

Participate in shift work, including weekends and holidays, as part of a 24/7 operational support team.
1st shift. 8am to 4pm. Shift will be Monday through the following Wednesday. So, a 10-day shift, then 4 days off, 5-day shift 2 days off, then repeat

Skills Required:
Minimum 1 year of experience with LAN/WAN maintenance and support.
Minimum 1 year of call center or service desk experience.
Strong customer service skills.
Experience or knowledge of voice and data circuits, including troubleshooting and research.
Familiarity with incident ticketing systems such as ServiceNow or Remedy.

Experience Required:
At least 1 year of systems analysis or service desk experience.

Education Required:
High School Diploma or GED.
Preferred Qualifications:
CompTIA Network+ Certification.

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