Overview
Skills
Job Details
JOB DESCRIPTION:
Job Title: CloudOps RunOps Engineer
Location: NYC, NY
Duration: 9+ months with possible extension
Role Overview:
We are seeking a detail-oriented and proactive RunOps Engineer to support and enhance the operational stability, automation, and resiliency of cloud and hybrid infrastructure. This role will focus on maintaining Day 0/1/2 automation, supporting BAU operations, and collaborating with Cloud, Platform and application teams to ensure reliable and efficient production environments.
Key Responsibilities:
- Maintain and enhance Day 0/1 Infrastructure-as-Code (IaC) modules and templates for cloud provisioning and deployment.
- Support and improve Day 2 automation for operational tasks, including monitoring, patching, backup, and recovery.
- Provide L2/L3 support for cloud infrastructure, operating systems (Windows/Linux), and PaaS services.
- Collaborate with SRE and application teams to ensure operational readiness and resiliency engineering.
- Implement and support observability and incident response tools (e.g., New Relic, PagerDuty).
- Participate in incident triage, root cause analysis, and post-incident reviews.
- Contribute to RunOps documentation, playbooks, and knowledge base articles.
Required Skills & Experience:
- Experience with cloud platforms like AWS (preferred), Azure, or Google Cloud Platform.
- Proficiency in IaC tools (Terraform, Ansible) and scripting (Python, Bash, PowerShell).
- Familiarity with CI/CD pipelines and DevOps practices.
- Experience with monitoring and incident management tools (e.g., New Relic, PagerDuty, ServiceNow).
- Working knowledge of IDP platforms and developer enablement tools.
- Practical experience using GitHub Copilot for automation and code generation.
- Strong troubleshooting and problem-solving skills.
- Understanding of ITIL processes and operational best practices.
Preferred Qualifications:
- Cloud certifications (e.g., AWS Certified SysOps Administrator, Azure Administrator).
- Exposure to AIOps platforms and automation frameworks.
- Experience in regulated environments (e.g., insurance, finance).
SYSMIND LLC is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without any discrimination. We promote and support a diverse workforce at all levels in the company. All job offers are contingent upon completion of a satisfactory background check and reference checks. Additionally passing the drug test may also be required. All contractors intending to work on SYSMIND's W2 are "at will" employees.