Print Support Specialist I

Candidates who receive an offer will be required to successfully complete a background check and drug test as a condition of employment.

Print Support Specialist I
Baltimore, MD 21229 (Onsite)
Contract Duration: 8/25/2025 12/1/2025
Mon-Fri, 8am- 5pm

Overview:
Immediate opening for a Print Support Specialist to provide on-site support for printers and copy services. This role involves printer break/fix triage, toner delivery, inventory management, and assisting with print projects. Work is active and requires regular walking and occasional lifting/moving of printers. Business casual dress. Some driving to off-site clinics required.

Responsibilities:

• Provide daily support for network and workstation printers

• Troubleshoot and resolve technical issues; escalate when needed

• Deliver toner and manage consumables inventory

• Assist with printer installs, relocations, and hardware swaps

• Support copy center with print project completion

• Maintain and update fleet tools, databases, and meter reads

• Communicate status updates to users and management

• Document all service requests in TRAC Solution

• Procure printer hardware as required

Requirements:

• High School Diploma or equivalent; additional education preferred

• IT Help Desk support experience (hardware and application support)

• HP technical certifications preferred

• Strong customer service and communication skills

• Ability to stay organized, work independently, and prioritize tasks

• Physically able to walk, stand, and lift objects under 20 lbs

• Familiarity with hand tools and basic troubleshooting techniques

• In-person interview required

• No COVID requirements

Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.