ServiceNow Admin

Job Description:

Hybrid: 4 days a week
Number of Years' Experience Preferred: 5 to 7 years of ServiceNow Admin experience

Top 3-5 Requirements:
Manage day-to-day operations of the ServiceNow platform, including performance monitoring, user administration and System Administration.
Maintain and support core ServiceNow Applications such as ITSM, ITOM, HRSD, CMDB and any custom applications as needed.
Engage in Major Incident Management process for P1/P2 incidents to triage and resolve ServiceNow issues.

Job Description:
ServiceNow Operations is responsible for the ongoing health, performance and optimization of the ServiceNow Platform, including managing operational issues, implementing enhancements, supporting upgrades and ensuring platform best practices. This role will be responsible for collaborate with cross-functional teams to ensure the ServiceNow Platform meets business requirements and maintain high availability and performance.

Manage day-to-day operations of the ServiceNow platform, including performance monitoring, user administration and System Administration.
Maintain and support core ServiceNow Applications such as ITSM, ITOM, HRSD, CMDB and any custom applications as needed.
Engage in Major Incident Management process for P1/P2 incidents to triage and resolve ServiceNow issues.
Manage ServiceNow Incident and Request queue to resolve operational issues, defect ad service degradations in timely and efficient manner.
Implement and maintain integrations with other Enterprise systems using MID Servers, REST and SOAP API
Conduct and participate in routine maintenance activities like Platform upgrades, patching and cloning activities while ensuring minimum disruption to users.
Ensure Compliance with security standards, access controls and Audit requirements
Collaborate with the ServiceNow Platform Team (including ServiceNow Architect, BSAs and Development team) to ensure code quality, performance and maintainability.
Partner with the business on exploring new opportunities to automate the operations processes.
Maintain Platform documentation, including architecture diagrams, SOPs and Knowledge Base Articles
Adhere to Agile Methodology and ServiceNow Best Practices.
EEO: Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.