IT Systems Administrator

Job Title: IT Systems Administrator

Location: Palo Alto, CA

Duration : 6 Months

This role is ideal for someone with approximately 3 years of hands-on experience in system administration, eager to expand their skills across a diverse technology stack and contribute to the stability and performance of our critical infrastructure. This position will report to the Director of Global IT and you'll play a key role in maintaining our systems, supporting our users, and assisting in the implementation of new technologies.

Core Responsibilities:

Advanced Troubleshooting and Technical Support:

• Serve as an escalation point for the global Service Desk Team providing technical support to end-users for the various enterprise applications supported at Rubrik. (e.g., Microsoft 365, Google Workspace, Jamf, InTune, Okta, Zoom, Slack).
• Coordinate repair and recovery efforts for system failures and engage with impacted teams as needed.

Collaboration & Coordination

• Collaborate with senior system administrators and other IT team members on business critical projects and initiatives
• Serve as a point of contact for Rubriks FedRAMP systems, collaborating closely with the Identity and Access Management team to uphold strict system compliance and ensure seamless business continuity.

Executive Support

• Providing premium and proactive technical assistance to Rubriks senior leadership, executives, and their administrative staff.

Asset Management and Documentation:

• Collaborate with the Service Desk Team to maintain an accurate inventory of all endpoints, documenting hardware and software details.
• Assist with asset management, including tracking inventory of hardware and software.

Process Optimization:

• Identify, recommend, and implement continuous process improvements to enhance support operations and minimize incident occurrences

Knowledge Base Development and Maintenance:

• Create and publish knowledge base articles for complex or novel issues lacking existing documentation. Regularly update existing articles to ensure accuracy and relevance

Qualifications

Minimum Qualifications:

• Minimum of 3 years of work experience providing front-line IT support or systems administration work
• In-depth knowledge of Windows/Android, Apple ecosystem of products, including Macs, iPhones, and iPads
• Advanced proficiency with standard IT productivity tools and systems (e.g., Microsoft 365, Google Workspace, Jamf, InTune, Okta, Zoom, Slack).
• Strong knowledge of IT security best practices and compliance standards.

Preferred Qualifications:

• Relevant industry certifications such as ITIL or CompTIA are considered a valuable asset.
• Excellent troubleshooting skills and the ability to thoroughly resolve issues across various systems supported
• Excellent verbal and written communication skills that can work closely with both technical and management teams across the organization
• Excellent customer service skills and the ability to be a self starter
• Exposure to IT security best practices.