Systems Manager - IS&T

Location: Milwaukee, WI
Description: Our client is currently seeking a Systems Manager

Role: Systems Manager

Location: Milwaukee, WI 53201
Job Type: Contract-to-Hire (C2H)

Primary Responsibilities

• Lead and mentor a team of engineers, providing performance evaluations, feedback, coaching, and career development support.
• Manage system design, operations, alert management, and monitoring to ensure optimal performance and reliability.
• Define and implement system standards, policies, procedures, and configurations.
• Apply ITIL methodologies to enhance operational efficiency and service management.
• Collaborate with the security team to design and maintain highly secure enterprise solutions.
• Identify and integrate best-in-class tools for system performance, management, and support.
• Serve as the final decision-maker within the team for critical technical choices.
• Act as the escalation point for major system issues and ensure timely resolution.
• Oversee accurate and timely completion of Root Cause Analysis (RCAs).
• Manage relationships with managed service providers to ensure seamless operations.
• Participate in the change control committee to assess system modifications and minimize disruptions.
• Address scheduled maintenance and major outages escalated by direct reports.
• Stay current with emerging system and cloud technologies, industry trends, and best practices.
• Embrace new and improved technologies, driving innovation within the enterprise.

Qualifications

Education:

• Bachelor's degree in Computer Science, Engineering, or related field (or equivalent work experience).

Experience:

• 10+ years of experience in System Engineering.
• 5+ years of direct management experience in IT infrastructure and operations.
• Expertise in system solutions including server management, virtualization, backup, recovery, and cloud platforms.
• Preferred experience with Windows, Linux, VMware, Citrix, AWS, and Google Cloud Platform.
• Strong ability to evaluate costs, develop business cases, and define short- and long-term strategies.
• Proven track record in vendor management and contract negotiations.

Key Skills & Abilities:

• Ability to foster a strong, cohesive, and collaborative team environment.
• Excellent customer service skills with the ability to interact across all levels of the organization.
• Strategic vision for enterprise-wide system management and direction.
• Outstanding communication and leadership skills.
• Expertise in budgeting, forecasting, and financial reporting.
• Strong multitasking and project management abilities, with the capacity to prioritize high-impact initiatives.

Certifications & Training:

• Preferred certifications in AWS, Google Cloud Platform, Windows, and Linux.
• Management training and leadership development.
• ITIL Certification.

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Contact:

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