Overview
On Site
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 9 day((s))
Skills
call center
MS office
Customer Service
MS Outlook
Job Details
Client: State of TN/TN DOT
Job ID: 65159
Job Title: TMC Tech III
Location: 7238 Regions Ln Knoxville, Tennessee 37914
Estimated Duration: 12/22/2025 - 06/30/2026
Onsite
Description
- Transportation Technician 3 also called TMC Tech III - is an advanced technician position that will work indoors and on-site in a control room environment to monitor roadways via closed circuit cameras (CCTV) and to ensure the safe and efficient movement of traffic. They will be tasked with managing scheduled and unscheduled traffic incidents, and dispatching responders accordingly by utilizing Intelligent Transportation Systems devices.
- The initial contract will be for 6 months but is subject to extension upon good performance.
- This requisition is for a resource to work afternoon/evening shift:
- Tuesday from 1:30 PM to 11:00 PM
- Wednesday from 1:30 PM to 11:00 PM
- Thursday from 1:30 PM to 11:00 PM
- Friday from 1:30 PM to 10:30 PM
Duties of the position:
- To perform functions with minimal supervision and to follow established procedures.
- To identify the more complex issues and defer those to a supervisor.
- To operate various computer-based traffic management systems to manage traffic and incidents on roadways and improve traffic conditions.
- To monitor roadways via traffic surveillance cameras and detection systems.
- To monitor all traffic devices and computer equipment associated with the system.
- To maintain advanced knowledge on the operation of all traffic equipment, computers and software associated with the traffic systems.
- To become familiar with the roadways and to understand the purpose and location of traffic devices.
- To communicate with multiple agencies to coordinate resources for incidents that may affect regional travel.
- To perform other duties as assigned.
Qualifications and Experience:
- Customer Service experience (highly preferred)
- Experience contributing within a team environment
- Solid communication skills
- Basic computer knowledge
- Operational knowledge of MS Office and MS Outlook
- Dispatch or call center experience (highly preferred)
| Type | Category | Qualification | Competency | Required |
| Software | Others | Adobe Acrobat | Proficient (4-6 Years) | No |
| Skills | Others | Correspondence - Email | Proficient (4-6 Years) | No |
| Skills | Others | Customer Service | Proficient (4-6 Years) | No |
| Skills | Others | Customer Service Skills | Proficient (4-6 Years) | No |
| Skills | Others | Emailing | Proficient (4-6 Years) | No |
| Software | Others | Microsoft Word | Proficient (4-6 Years) | No |
| Skills | Others | Technical Skills | Advanced (7-9 Years) | No |
| Skills | Others | Typing | Proficient (4-6 Years) | No |
| Skills | Others | Verbal Communication | Advanced (7-9 Years) | No |
Cleo Consulting is an equal opportunity employer (Minorities/Women/Veterans/Disabled)
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.