Overview
Hybrid
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 6 Month(s)
50% Travel
Skills
Active Directory
Automation Anywhere
BMC Remedy
Build Automation
Finance
IT Service Management
JSON
Microsoft Azure
Natural Language Processing
Python
Regulatory Compliance
Robotic Process Automation
SAP
SOAP
Scripting
Service Desk
ServiceNow
Windows PowerShell
Workday
Workflow
Job Details
- 3 - 7 years in IT Service Management (ITSM), Enterprise Service Desk, or Automation platforms.
- Experience with ServiceNow, BMC Remedy, Cherwell, or similar ITSM tools.
- Hands-on with RPA/automation tools (UiPath, Automation Anywhere, or scripting in Python/PowerShell).
- Understanding of APIs and integrations (REST, SOAP, JSON).
- Exposure to chatbots or NLP systems (Amelia, Watson, Azure Cognitive Services, Dialogflow, etc.) a big plus.
- Strong troubleshooting and cross-department collaboration skills.
Key responsibilities:
- Configure and maintain 1Desk platform across IT, HR, Finance, and Facilities.
- Train and fine-tune Amelia (cognitive agent) for new intents, workflows, and FAQs.
- Build automation workflows and integrations with enterprise systems (ServiceNow, SAP, Workday, Active Directory, etc.).
- Monitor ticket flow, exceptions, and escalations; continuously improve automation coverage.
- Partner with business stakeholders to identify new opportunities for cognitive automation.
- Ensure compliance with enterprise ITSM standards, SLAs, and governance policies.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.