Overview
On Site
USD 40.00 - 42.00 per hour
Contract - W2
Skills
Technical Support
Microsoft Dynamics
Customer service
Customer satisfaction
Service level
Case management
Product management
Knowledge base
Organizational skills
Marketing automation
Recruiting
SQL
MySQL
Salesforce.com
HTML
JavaScript
Cascading style sheets
XML
PHP
Marketo
Management
Communication
Business analytics
Customer relationship management
Innovation
Leadership
Job Details
Primary Skills: SQL/MySQL, Microsoft Dynamics, Salesforce, HTML, JavaScript, CSS, XML, PHP
Duration:6 Months
Contract Type: W2 Only
Location: Lehi, UT
Pay Range$40 - $42 per hour
"Work where you're valued and paid what you're worth"
JOB RESPONSIBILITIES:
ABOUT AKRAYA
"Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a positive work environment. Voted the #1 Best Place to Work in Silicon Valley (2023) and a Glassdoor Best Places to Work (2023 & 2022), Akraya prioritizes a culture of inclusivity and fosters a sense of belonging for all team members. We are staffing solutions providers for Fortune 100 companies, and our industry recognitions solidify our leadership position in the IT staffing space. Let us lead you to your dream career, join Akraya today!"
Duration:6 Months
Contract Type: W2 Only
Location: Lehi, UT
Pay Range$40 - $42 per hour
"Work where you're valued and paid what you're worth"
JOB RESPONSIBILITIES:
- We are looking for a dedicated Technical Support Engineer to join Client's Customer Care team, focusing on the Marketo Platform. You will serve as a technical advisor to Digital Marketers, helping them maximize their investment in the platform and resolve technical issues. In this role, you will deliver exceptional support, develop strategies for improved customer satisfaction, and become an expert in Marketo Engage technology.
- Provide detailed technical support and advice to Enterprise and Commercial customers on Marketo Platform.
- Meet service level and customer satisfaction targets through effective case management.
- Ensure timely resolution of technical and business issues by collaborating with internal teams.
- Establish and maintain relationships with key internal stakeholders (Product Management, Engineering, etc.) to drive end-to-end customer success.
- Contribute to the knowledge base and share best practices to enhance team efficiency and effectiveness.
- Strong foundational knowledge in MYSQL, CSS, and HTML.
- Proven organizational skills with the ability to prioritize and manage tasks efficiently.
- Excellent communication skills, capable of engaging effectively with a wide range of professional staff and external customers.
- We're looking for candidates with a BA/BS degree in a related field or equivalent experience in tech support within a sophisticated software environment. Experience in Marketing Automation, CRM, or similar applications is highly desirable. Join our team and be part of a dynamic, customer-focused environment dedicated to success and innovation
ABOUT AKRAYA
"Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a positive work environment. Voted the #1 Best Place to Work in Silicon Valley (2023) and a Glassdoor Best Places to Work (2023 & 2022), Akraya prioritizes a culture of inclusivity and fosters a sense of belonging for all team members. We are staffing solutions providers for Fortune 100 companies, and our industry recognitions solidify our leadership position in the IT staffing space. Let us lead you to your dream career, join Akraya today!"