ServiceNow Test Manager/W2 ONLY

Overview

On Site
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - Long Term

Skills

Test Strategy
Software Development Methodology
Management
Test Plans
Scripting
Collaboration
Automated Testing
Reporting
Project Management
Mentorship
Testing
Zephyr
TestRail
Test Cases
Regression Analysis
Integration Testing
API QA
SOAP
Scrum
Waterfall
Kanban
Facilitation
Acceptance Testing
Communication
Training
ServiceNow
Test Management
ISTQB
Agile
Cloud Computing
Managed Services
MSP
Salesforce.com
IT Service Management
ITIL
Performance Testing
IMG
Oracle UCM
SAINT
Technical Direction

Job Details

ServiceNow Test Manager

Hybrid onsite, MUST be local to interview meaning when resume is submitted they must be within 50 miles of Raleigh, NC

THIS IS A TEST MANAGER, not a developer.

Key Responsibilities

Develop and lead a comprehensive testing strategy across all phases of the SDLC-functional, regression, integration, performance, and user acceptance testing (UAT).

Define and manage detailed test plans, test cases, and scripts aligned with business requirements and ServiceNow best practices.

Own the end-to-end testing process, including defect triage and resolution, in coordination with developers and business analysts.

Leverage ServiceNow Automated Test Framework (ATF) and other tools to streamline and scale test automation.

Partner with business teams to facilitate effective, engaging UAT sessions; capture actionable feedback and translate it into quality improvements.

Report progress, test metrics, risks, and quality status to project leadership and key stakeholders.

Maintain adherence to internal standards, security policies, and ServiceNow governance.

Keep pace with ServiceNow releases and best practices, continuously improving testing capabilities.

Mentor team members and end-users on testing best practices and ATF usage.


Required Qualifications

Bachelor's degree in a related discipline and 6 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 4 years' experience; a Ph.D. and 1 year of experience; or 10 years' experience in a related field

Strong grasp of ServiceNow modules and platform functionality.

Experience with ServiceNow ATF and test management tools (e.g., Zephyr, qTest, TestRail).

Proven success designing test cases for functional, regression, and integration testing.

Hands-on experience with API testing (REST, SOAP).

Familiarity with various development methodologies: Agile, Scrum, Waterfall, and Kanban.

Skilled at coordinating and facilitating UAT, including stakeholder communication and training.


Preferred Qualifications

ServiceNow certifications: CSA, Implementation Specialist, or Application Developer.

Experience with ServiceNow's Test Management module.

ISTQB or Certified Agile Tester (CAT) certification.

Background in cloud or managed services environments (MSP experience a plus).

Familiarity with Salesforce, ITSM, or ITIL frameworks (ITIL v3 or v4 certification desirable).

Experience with load/performance testing tools.

Priyanka Rani

Technical Recruiter

E:
P: +1 :
A: Stellent IT LLC, 505 Knolle Court, Saint Augustine, FL 32092
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