ServiceDesk analyst

Overview

On Site
Depends on Experience
Contract - W2
Contract - 12 Month(s)

Skills

ServiceDesk
Help Desk
Windows
MacOS
iOS
Android
Active Directory
Service Now

Job Details

We're seeking for a ServiceDesk analyst for our direct client. Please review the below job Description and revert with your interest for the same.

Job details:

Role: ServiceDesk analyst

Location: Pineville, LA

Duration: 6 to 12 months

Timings: Monday-Friday 7am-5pm CST

Coverage: 24/7/365 (24 hours a day, 7 days a week, 365 days a year)

Duties include:

Answering the help desk line, monitoring Client Help Desk and business email for queries or questions, completion of requests through Service Now routing IMACs to the correct resolving group or approver. Client will provide the technology to run call routing from our 800 number to a dedicated line.

Minimum requirements:

Minimum 1 Year Experience in a Help Desk like role. Experience troubleshooting Windows, MacOS, iOS, and Android Operating Systems. Basic knowledge of Active Directory, Azure, SAP, and scripting. Applies technical knowledge to assist internal users with computer problems.

Job Duties:

Coordinates investigations to resolve information system issues. Conducts research to understand, explain and resolve technology issues. Communicate updates to users that have been or may be affected by a problem. Follows up with users after problems have been resolved. Utilizes help desk tracking software to present recommendations and improvements for user systems. Initiates onboarding procedures for new user into the system. Ensures response times are quick and effective to appropriately resolve requests. Coordinates referrals to technical, professional or service personnel depending on the repair, training, service or software issue.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.