Overview
Full Time
Skills
Service Delivery
Leadership
Microsoft Windows
Operating Systems
Active Directory
Microsoft Office
Microsoft Exchange
Citrix Cloud
Microsoft Azure
HP
Thin Client
Lenovo
Laptop
Management
VoIP
WebEx
Cisco
Cisco Unified Communications Manager
Cisco Unity Connection
IOS Development
Android
Master Data Management
Mobile Device Management
MobileIron
Microsoft
Videoconferencing
Market Analysis
Bloomberg
Computer Networking
DNS
Dragon NaturallySpeaking
DHCP
Network
Documentation
JIRA
Service Desk
Inventory
Asset Management
Onboarding
Technical Support
Finance
Customer Service
Communication
Problem Solving
Conflict Resolution
Multitasking
Attention To Detail
Remote Support
Computer Hardware
Mobile Devices
Virtual Private Network
VDI
Windows PowerShell
Scripting
Microsoft SCCM
Configuration Management
Job Details
Overview:
Top global hedge fund seeks a talented, energetic self-starter for a Desktop Support Engineer position. Candidate must have 3-5 years' experience supporting MS Windows Desktop/Server environments leveraging the latest tools and concepts to provide exceptional service delivery across the enterprise. The optimal candidate will be process driven and have a diverse technology background with a desire to learn and become the best. A basic understanding of financial markets and trade lifecycles is a plus. The candidate must be an exceptional problem solver and a very strong communicator with the ability to multitask.
In the role of Desktop Support Engineer, the employee responsibilities will include:
Global end-user and desktop support in a fast-paced environment (including all offices, remote and executive leadership support)
Office 365 applications and Windows 10/11 operating system support
Microsoft Active Directory and Office 365 Exchange Online management
Citrix Cloud/Microsoft Azure VDA/VDI platform management and support
HP Workstation, HP Thin Client, Lenovo laptop management and support
Cisco VoIP phones, Cisco Webex, Cisco Unified CM and Cisco Unity Connection Administration
Mobile device (iOS, Android) support managed through MDM platform (MobileIron and Microsoft Intune)
Supporting video conferencing systems (Zoom, Neat, Poly)
Supporting Market Data Applications (Bloomberg Anywhere/Terminal, etc.)
Basic Network troubleshooting (DNS, DHCP, Network slowdowns, remote VPN/VDI connectivity problems, etc.)
Consistently logging and monitoring service tickets to ensure fast, thorough resolution and documentation of every issue through JIRA Service Desk
Office moves and build outs
Device inventory and asset management
Employee onboarding/offboarding
QUALIFICATIONS & REQUIREMENTS:
To effectively represent the Company and communicate with clients, the employee must be someone who has:
3-5 years end user support experience working within the financial industry
Exceptional customer service with strong written and oral communication skills
Strong drive and passion for technology and self-development
Strong problem-solving skills, high attention to detail and quick to learn both user and system environments
Ability to work independently and multi-task
Keen attention to detail, with commitment to follow through and follow-up
Extensive understanding of desktop support standards and best practices including related hardware and software
Experience supporting mobile devices
Experience supporting remote users and troubleshooting remote VPN/VDI connections
Knowledge of PowerShell, scripting, automation, and packaging (Microsoft System Center Configuration Manager) is a plus
Travel may be required across all office locations for coverage and/or initiatives
Top global hedge fund seeks a talented, energetic self-starter for a Desktop Support Engineer position. Candidate must have 3-5 years' experience supporting MS Windows Desktop/Server environments leveraging the latest tools and concepts to provide exceptional service delivery across the enterprise. The optimal candidate will be process driven and have a diverse technology background with a desire to learn and become the best. A basic understanding of financial markets and trade lifecycles is a plus. The candidate must be an exceptional problem solver and a very strong communicator with the ability to multitask.
In the role of Desktop Support Engineer, the employee responsibilities will include:
Global end-user and desktop support in a fast-paced environment (including all offices, remote and executive leadership support)
Office 365 applications and Windows 10/11 operating system support
Microsoft Active Directory and Office 365 Exchange Online management
Citrix Cloud/Microsoft Azure VDA/VDI platform management and support
HP Workstation, HP Thin Client, Lenovo laptop management and support
Cisco VoIP phones, Cisco Webex, Cisco Unified CM and Cisco Unity Connection Administration
Mobile device (iOS, Android) support managed through MDM platform (MobileIron and Microsoft Intune)
Supporting video conferencing systems (Zoom, Neat, Poly)
Supporting Market Data Applications (Bloomberg Anywhere/Terminal, etc.)
Basic Network troubleshooting (DNS, DHCP, Network slowdowns, remote VPN/VDI connectivity problems, etc.)
Consistently logging and monitoring service tickets to ensure fast, thorough resolution and documentation of every issue through JIRA Service Desk
Office moves and build outs
Device inventory and asset management
Employee onboarding/offboarding
QUALIFICATIONS & REQUIREMENTS:
To effectively represent the Company and communicate with clients, the employee must be someone who has:
3-5 years end user support experience working within the financial industry
Exceptional customer service with strong written and oral communication skills
Strong drive and passion for technology and self-development
Strong problem-solving skills, high attention to detail and quick to learn both user and system environments
Ability to work independently and multi-task
Keen attention to detail, with commitment to follow through and follow-up
Extensive understanding of desktop support standards and best practices including related hardware and software
Experience supporting mobile devices
Experience supporting remote users and troubleshooting remote VPN/VDI connections
Knowledge of PowerShell, scripting, automation, and packaging (Microsoft System Center Configuration Manager) is a plus
Travel may be required across all office locations for coverage and/or initiatives
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.