Desktop support with Mobile Device Management

Need locals to Phoenix, AZ

Provide 2nd level support for Aviation Technology Desktop group primary support for the and Mobility group.

Manage the MDM environment and ensure all mobile devices are being managed. This would include developing deployment packages for business and office productivity applications and managing O/S updates, so all devices are secure.

Maintain and reconcile monthly mobility records for all cellular lines in use and non usage.

Maintain normal life cycle replacement of mobile devices.

Maintain mobility inventory records with 95% accuracy. Including assigned cellular lines, devices and accessories.

Respond to help desk calls and trouble tickets as needed to assist team.

Assist Team Lead to troubleshoot and manage Mac devices in the environment.

Work with Team Lead on Widows 11 feature updates schedules and ensure that all devices in the environment are on a supported build.

Work with Team Lead to maintain up to date Windows images that adhere to the City standards.

Manage the Tanium environment with Team Lead to include pushing application collections and patching as well as asset inventory reporting.

JOB REQUIREMENTS

A minimum of five (5) years of professional level experience providing technical support for system infrastructure and/or software.

15 credit hours in computer science or a related field.

An equivalent combination of related experience and education may be considered.

Working irregular hours, second and/or third shifts, weekends, holidays, and evenings is required to support 24x7 operations.

The successful candidate must pass a Federal background check.

Only the highest qualified candidates will be considered. Candidate must have excellent communication skills, as they will be providing first and second level support to internal and external personnel, including City and airline staff.

Candidate should be able to safely lift 50 pounds.

Must possess and maintain a valid Arizona driver's license with a clean record.

Accurate color perception is required to safely work with electrical wiring.