IT support Analyst

This is 3 months Contract-to-Hire position. Day 1 Onsite. Cannot sponsor visas

IT Support Analyst

Establish and maintain productive working relationships with Executives, Executive Assistants, and IT colleagues.

Coordinate and support Executive events and meetings.

Monitor all IT support requests and respond to them in a timely manner.

Troubleshoot hardware, software, and applications to identify and resolve problems effectively.

Collaborate with other IT teams to escalate or solve systemic issues proactively.

Manage the Executive s expectations by providing clear and accurate communication.

Provide end-user training to the VIP to enhance the overall end-user experience.

Ensure all IT policies and protocols are followed.

Ensure all support activities are documented in the IT Service Now tool.

Demonstrate experience in white glove technical support of Executives.

Strong knowledge of Microsoft O365, Zoom, Exchange, IOS, Mac OS, Windows OS, Teams, SharePoint, Windows, Service Now, Active Directory, Imaging,

Experience troubleshooting network devices, mobile devices, desktops, and printers.

Excellent analytical, problem-solving, and communication skills.

Ability to work independently and as part of a team.

Ability to handle projects simultaneously while meeting deadlines.

Ability to collaborate with other teams.

Great customer service experience

Strong business acumen

Undergraduate degree and 4-6 years relevant experience, or Graduate degree and 2-4 years relevant experience.