Systems Support Engineer

Overview:

Client is currently looking for an Application Support Analyst to work on our Production Services team. You will be joining a group focusing on the support and technical operations of our core trading systems. This role is critical to ensuring our proprietary trading systems are operational, reliable, and optimized for performance. You will work closely with developers and other technical teams to provide technical support, operational monitoring, and incident resolution in a fast-paced, business-critical environment.

Key Responsibilities

Operational Readiness: Perform daily ready for business checks to ensure all trading systems and supporting services are fully operational before market open.

Monitoring & Incident Response: Monitor system health, performance, and alerts; identify and escalate issues promptly to minimize downtime.

Troubleshooting & Diagnostics: Investigate and resolve system and application issues (break/fix), ensuring root cause analysis and long-term resolution.

Configuration Management: Manage and maintain system configurations across environments, ensuring compliance with operational standards.

Tactical Scripting: Develop and maintain scripts for automation, monitoring, and operational efficiency.

Collaboration: Partner with networking, platform, and infrastructure teams to resolve cross-functional technical issues; work closely with developers actively building and refining trading strategies.

Escalation Management: Escalate complex or high-impact incidents to appropriate stakeholders while maintaining clear communication and documentation.

On-Call Support: Participate in an on-call rotation to provide after-hours support for critical issues.

Qualifications:

1-3 years of experience in an application support (DevOps), operations, systems administration, or related role required

Strong troubleshooting skills with experience in diagnosing issues across applications, networks, and infrastructure layers.

Experience working with monitoring tools, log analysis, and incident management processes.

Strong written and verbal communication skills, with the ability to clearly explain technical issues to both technical and non-technical stakeholders.

An understanding of operating systems (Windows and/or Linux) is required

Foundational knowledge of PowerShell, Python, or Bash scripting

Previous experience within a financial services or trading environment is a plus

Bachelor s degree in a technical discipline preferred