Help Desk/ Desktop Support

Overview

Hybrid
$10 - $15
Contract - W2
Contract - 08 Month(s)

Skills

Help Desk/ Desktop Support Helpdesk
Windows/Mac Support
ServiceNow
Phone Support
Service Desk
Mac Integration Basics Certificate / Windows 10 Certificate

Job Details

Immediate need for a talented Help Desk/ Desktop Support. This is a 08+months contract opportunity with long-term potential and is located in Plano, TX (Hybrid). Please review the job description below and contact me ASAP if you are interested.

Job ID:25-66781

Pay Range: $10 - $15/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

  • Provide application support through remote access tools to resolve internal end user issues.
  • Monitor and respond quickly and effectively to calls or chats received to the Client Desk.
  • Interact with end users via soft phone or chat modules to resolve primarily software issues but may get questions about hardware.
  • Remotely access and support end user machines to achieve first call resolution.
  • Utilize Client as the ticketing tool to track and escalate tickets for end users.
  • Assist with onboarding of new Agents by training and allow others to shadow.
  • Perform other tasks as needed by the Service Desk Managers.

Key Requirements and Technology Experience:

  • Key Skills:Help Desk/ Desktop Support Helpdesk, Windows/Mac Support, ServiceNow, Phone Support, Service Desk, Mac Integration Basics Certificate / Windows 10 Certificate.
  • High School Diploma, GED, equivalent certification or military experience.
  • At least 1 year of remote help desk support experience.
  • Fluent in English .
  • Client Integration Basics Certificate or 1 + year of equivalent Client support experience.
  • Windows 10 Certificate or 1+ years of equivalent Windows OS support experience.
  • Associates Degree in Computer Science, Information Systems, and Engineering, equivalent certification or military experience.
  • ITIL Certification.
  • 2+ years of remote help desk support experience.

Our client is a leading Banking and Financial Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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