Overview
On Site
Depends on Experience
Full Time
Accepts corp to corp applications
Skills
ITSM
Job Details
The IT Service Management Analyst II has primary responsibilities focused on IT Service Management documentation, communications and training, and process evaluation, improvements, execution and compliance. The analyst works to facilitate new process design and existing process improvements with accountable and responsible stakeholders across IT and business departments. The analyst ensures that a holistic approach is taken when implementing new and improved processes, so that IT continually improves service functionality, quality, and delivery effectiveness and efficiency.
- Perform quality control, to ensure records are accurately documented and processes and procedures are consistently followed, so that application and service delivery is at a high level of quality.
- Lead cross-functional meetings with IT and business stakeholders at all levels, focused on process evaluation and improvements.
- Drive data analysis to measure the performance of processes, technology, and services.
- Design and deliver training to IT, covering Stifel IT and service management topics and tool usage.
- Provide technical writing services in various forms for various IT and business audiences.
- Provide guidance in applying service management and other relevant IT frameworks, methodologies, and standards - including those defined by regulators.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.