Overview
On Site
Depends on Experience
Full Time
Skills
Software Development
Agile
JIRA
Information Technology
SaaS
Sprint
Job Details
Technical Business Analyst #2539
Position Summary:
This is a product-focused opportunity within a fast-growing operator of field-service and retail platforms, where in-house technology drives real-world operations at scale. As Technical Business Analyst you will play a key role in supporting the delivery of custom-built software systems, translating ideas into developer-ready requirements, aligning teams, and improving delivery across a growing portfolio of internal tools and customer-facing applications. As analyst you will work closely with engineering, product, and business stakeholders to ensure clarity, reduce rework, and keep fast-moving projects on track. It's a highly cross-functional role designed for someone who thrives in complex, hands-on environments where software powers operational efficiency and end-user experience. The right candidate will bring a strong grasp of how products are built and will enjoy driving clarity and impact across multiple software initiatives simultaneously.
Experience and Education:
Position Summary:
This is a product-focused opportunity within a fast-growing operator of field-service and retail platforms, where in-house technology drives real-world operations at scale. As Technical Business Analyst you will play a key role in supporting the delivery of custom-built software systems, translating ideas into developer-ready requirements, aligning teams, and improving delivery across a growing portfolio of internal tools and customer-facing applications. As analyst you will work closely with engineering, product, and business stakeholders to ensure clarity, reduce rework, and keep fast-moving projects on track. It's a highly cross-functional role designed for someone who thrives in complex, hands-on environments where software powers operational efficiency and end-user experience. The right candidate will bring a strong grasp of how products are built and will enjoy driving clarity and impact across multiple software initiatives simultaneously.
Experience and Education:
- BS in Computer Science, Information Technology, or equivalent experience/field
- 4+ years of experience supporting custom software development or SaaS delivery
- Strong familiarity with Agile, Scrum, Kanban, and hybrid development workflows
- Comfortable working directly with developers, QA, and product managers
- Proven experience documenting complex workflows and writing high-clarity Jira stories
- Prior experience working on multi-product portfolios or highly integrated platforms
- Jira
- Requirements elicitation
- Technical writing
- Software development lifecycle
- Agile
- Scrum
- Kanban
- Functional specification authoring
- Cross-team collaboration
- UAT coordination
- Test planning
- Release coordination
- Product thinking
- Workflow design
- Process modeling
- Confluence
- SQL
- Data modeling
- System integration awareness
- Stakeholder communication
Primary Job Responsibilities:
- Work closely with PMs, developers, and stakeholders to define and refine features
- Translate conversations and requests into clean, actionable Jira stories
- Own clarity ensure requirements are fully understood by both business and dev teams
- Track and support features through delivery: dev, QA, release, and hypercare
- Analyze existing product behavior and identify gaps, impacts, or edge cases
- Document complex workflows, system behaviors, and business rules
- Coordinate UAT efforts and triage bugs or scope mismatches
- Write and maintain documentation with precision (not AI dumps your words matter)
- Ask smart questions, close open loops, and stay ahead of misalignment
- Partner with developers to clarify ambiguity before it becomes rework
- Jump into backlog grooming, sprint planning, and cross-functional standups
- Be the connective tissue between what the business wants and what gets built
- Learn fast: get up to speed on the car wash industry, Sonny s product stack, and system architecture
- Support cross-product initiatives and help align requirements across platforms
- Bring urgency, curiosity, and professionalism to everything you do
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.