Salesforce FSM

Only W2 candidates, Only W2 candidates, Only W2 candidates, Only W2 candidates, Only W2 candidates, Only W2 candidates, Only W2 candidates, Only W2 candidates, Only W2 candidates, Only W2 candidates.
12+ YEARS ONLY, 12+ YEARS ONLY, 12+ YEARS ONLY, 12+ YEARS ONLY, 12+ YEARS ONLY

Title - Salesforce FSM Lead

Long term

Location - Remote

Key Responsibilities:

• Lead end-to-end implementation of Salesforce Field Service Management solutions.
• Collaborate with stakeholders to gather requirements and design FSM workflows, service territories, work orders, and mobile workforce management.
• Configure and customize Salesforce FSM features including territory management, scheduling policies, dispatcher console, service appointments, and mobile app.
• Integrate FSM with other Service Cloud and third-party systems including MuleSoft.
• Develop and maintain documentation including solution design, configuration guides, and training materials.
• Provide post-implementation support and continuous improvement recommendations.

Required Qualifications:

• 5+ years of experience in Salesforce consulting or administration, with at least 2-3 years focused on Field Service Management.
• Salesforce certifications such as Field Service Consultant, Administrator, or Platform App Builder.
• Strong understanding of FSM components: Territory planning, Scheduling Policies, Optimization techniques, Service Appointments with multi-modality and Mobile App.
• Experience with declarative tools (Flows, Process Builder) and basic Apex/Lightning components.
• Ability to guide other developers with their technical tasks
• Excellent communication and stakeholder management skills.
• Ability to work independently and in cross-functional teams.

• Experience in healthcare industry
• Familiarity with Salesforce Maps, Einstein Analytics, or AI-driven scheduling.
• Knowledge of integration tools like MuleSoft, REST/SOAP APIs.
• Agile/Scrum project experience.