Overview
USD 70,000.00 - 80,000.00 per year
Full Time
Skills
Recruiting
Scheduling
Servers
Database
Enterprise Networks
Network Operations
Regulatory Compliance
Corrective And Preventive Action
Service Desk
Firewall
Routers
Switches
IT Security
Application Support
Adobe
Microsoft
Wireless Communication
Network Cabling
IPsec
WAN
Internet
Laptop
Mobile Devices
IOS Development
Android
VoIP
Design Documentation
Network
Computer Hardware
Collaboration
Reporting
Technical Support
Management
Leadership
IT Management
Training
Microsoft Windows
Microsoft Certified Professional
Help Desk
Network Design
Storage
Network Administration
Architectural Design
IT Infrastructure
Computer Networking
Microsoft Operating Systems
Microsoft Windows Server
Microsoft Azure
Cloud Computing
Information Technology
Computer Science
MSCE
Job Details
Title: IT Engineer
State Role Title:Info Technology Specialist II
Hiring Range: $70,000-$80,000
Pay Band: 5
Agency: Dept of Veterans Services
Location:Puller Veterans Center
Agency Website:dvs.virginia.gov
Recruitment Type: General Public - G
Purpose of Position
This position reports primarily to the Administrator of the Puller Veterans Care Center (PVCC) for daily scheduling, leave management, and work assignments, while maintaining a relationship with the Director of IT infrastructure and Operations for guidance on agency IT policies and directives. The IT Lead Engineer is responsible for providing day-to-day technical support to PVCC. The engineer will fulfill service requests, resolve network related incidents and solution problems, while supporting changes to servers, applications, databases, and support rollout of new equipment, including PCs, mobile devices, and DVS enterprise networks. This position will provide support for the agency's End Users and Network Operations. As the lead, the engineer will provide technical leadership, coach and manage daily duties for the contracting staff of IT Engineers per the direction of PVCC leadership and/or IT Leadership. The role acts as local security officer responsible to ensure compliance with the Virginia Information Technology Agency (VITA) and Department of Veterans Services' policies, and guidelines; compliance with state and federal statutes governing the collection and security of data, and the administration of IT systems and applications. The Lead IT Engineer will also support and escort key VITA and other related suppliers and vendors for site specific needs. Corrective action regarding job performance is overseen by the Administrator of PVCC.
Job Duties
Support PVCC Leadership and staff with IT service desk and triage of IT issues
Resolve network and infrastructure issues
Set up, configure, upgrade, manage, and troubleshoot firewalls, routers, switches and other network devices
Assist in running and maintaining the IT security program
Provide application support for all DVS IT applications and any standard desktop applications (Adobe, Microsoft, etc.)
Install and troubleshoot wireless access points and extenders
Install voice and network cabling, IPsec, and various WAN and Internet service provider solutions.
Resolve issues related to desktop and laptop PC hardware, software, and operations, mobile devices (IOS and Android)
Resolve issues related to voice / telephone systems (VOIP, analog, Centrex, etc.).
Provide technical leadership on various activities related to the design, documentation, implementation, calibration, repairs, and maintenance of network hardware and software
Attend regular team meetings with PVCC Leadership and the agency Director of IT
Meet regularly with the supervisor and other key stakeholders for projects or new initiatives
Coach and manage daily duties for the contracted on-site IT engineer.
Collaborate with other team members to share daily duties and suggested troubleshooting methods and solutions
Report status on tasks as directed by PVCC Leadership and the agency Director of IT
Attend training related to PVCC and agency policies
Track all end-user support activities per PVCC and/or agency protocol
Track all IT assets
Document any changes to systems, update training and system documents, and write up new procedures to solutions of issues and problems
Participate in special projects assigned by PVCC leadership and/or IT leadership
Lead projects as directed by PVCC leadership and/or IT leadership
Ensure timely completion of assigned tasks
Demonstrates a professional and courteous attitude toward all PVCC and agency staff, customers/clients (veterans & family), and support vendors, while communicating clearly and effectively with each
Respond to phone calls from the PVCC leadership and/or IT Leadership within 15 minutes during business hours, by at least a text message if a call cannot be answered or returned immediately
Respond to emails from PVCC leadership and/or IT leadership within 4 hours during regular business hours
Update the shared IT Calendar with planned events (leave, travel, etc.) with the Administrator or Assistant Administrator
Minimum Qualifications
High School Diploma, GED, or equivalent
Training in Windows systems and networking (MCSE a plus).
Eight years of relevant experience in Helpdesk and network/infrastructure support
Considerable experience in network design, implementation, operation, and troubleshooting
Considerable experience in networked storage devices, service administration and network management devices
Demonstrated knowledge in overall architectural design, implementation, and operation of modern IT infrastructure networking
Ability to perform and complete concurrent assignments on time, independently, and deliver quality results
Considerable experience supporting windows server and Azure cloud environment.
Demonstrated ability to effectively investigate, analyze, and resolve complex technical issues from design, implementation, to operation
Demonstrated ability to work effectively in a team environment
Additional Considerations
Associate or Bachelor's degree in Information Technology, Computer Science, or other related field of study a plus in leu of experience
MSCE Certification a plus
Special Instructions
You will be provided a confirmation of receipt when your application and/or rsum is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.
You will be provided with a confirmation of receipt when your application and / or resume is submitted successfully. Please refer to "your application" in your account to check the status of your application for this position.
The commonwealth does not provide sponsorship; therefore, applicants or National of the United States, a lawful permanent resident, or an alien authorized to work.
Excluding current DVS employees, the selected candidate must pass a criminal background check.
For consideration for this position, candidates MUST apply online at w . Applicants are encouraged to be specific regarding job-related knowledge, skills, and abilities. Resumes are encouraged but do not substitute submittal of the online application. Applications submitted via postal mail, email, or fax will not be considered. Please contact Human Resources if you need assistance.
In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative hiring process. To be considered for this opportunity, applicants will need to provide their Certificate of Disabilities (COD) provided by the Certified Rehabilitation Counselor within the Department of Aging & Rehabilitative Services (DARS). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable to DARS to get their Certificate of Disability.
If you need to obtain a Certificate of Disability, use this link:
, or call DARS at
Contact Information
Name: Beth Rinker
Phone:
Email:
In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at .
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.
State Role Title:Info Technology Specialist II
Hiring Range: $70,000-$80,000
Pay Band: 5
Agency: Dept of Veterans Services
Location:Puller Veterans Center
Agency Website:dvs.virginia.gov
Recruitment Type: General Public - G
Purpose of Position
This position reports primarily to the Administrator of the Puller Veterans Care Center (PVCC) for daily scheduling, leave management, and work assignments, while maintaining a relationship with the Director of IT infrastructure and Operations for guidance on agency IT policies and directives. The IT Lead Engineer is responsible for providing day-to-day technical support to PVCC. The engineer will fulfill service requests, resolve network related incidents and solution problems, while supporting changes to servers, applications, databases, and support rollout of new equipment, including PCs, mobile devices, and DVS enterprise networks. This position will provide support for the agency's End Users and Network Operations. As the lead, the engineer will provide technical leadership, coach and manage daily duties for the contracting staff of IT Engineers per the direction of PVCC leadership and/or IT Leadership. The role acts as local security officer responsible to ensure compliance with the Virginia Information Technology Agency (VITA) and Department of Veterans Services' policies, and guidelines; compliance with state and federal statutes governing the collection and security of data, and the administration of IT systems and applications. The Lead IT Engineer will also support and escort key VITA and other related suppliers and vendors for site specific needs. Corrective action regarding job performance is overseen by the Administrator of PVCC.
Job Duties
Support PVCC Leadership and staff with IT service desk and triage of IT issues
Resolve network and infrastructure issues
Set up, configure, upgrade, manage, and troubleshoot firewalls, routers, switches and other network devices
Assist in running and maintaining the IT security program
Provide application support for all DVS IT applications and any standard desktop applications (Adobe, Microsoft, etc.)
Install and troubleshoot wireless access points and extenders
Install voice and network cabling, IPsec, and various WAN and Internet service provider solutions.
Resolve issues related to desktop and laptop PC hardware, software, and operations, mobile devices (IOS and Android)
Resolve issues related to voice / telephone systems (VOIP, analog, Centrex, etc.).
Provide technical leadership on various activities related to the design, documentation, implementation, calibration, repairs, and maintenance of network hardware and software
Attend regular team meetings with PVCC Leadership and the agency Director of IT
Meet regularly with the supervisor and other key stakeholders for projects or new initiatives
Coach and manage daily duties for the contracted on-site IT engineer.
Collaborate with other team members to share daily duties and suggested troubleshooting methods and solutions
Report status on tasks as directed by PVCC Leadership and the agency Director of IT
Attend training related to PVCC and agency policies
Track all end-user support activities per PVCC and/or agency protocol
Track all IT assets
Document any changes to systems, update training and system documents, and write up new procedures to solutions of issues and problems
Participate in special projects assigned by PVCC leadership and/or IT leadership
Lead projects as directed by PVCC leadership and/or IT leadership
Ensure timely completion of assigned tasks
Demonstrates a professional and courteous attitude toward all PVCC and agency staff, customers/clients (veterans & family), and support vendors, while communicating clearly and effectively with each
Respond to phone calls from the PVCC leadership and/or IT Leadership within 15 minutes during business hours, by at least a text message if a call cannot be answered or returned immediately
Respond to emails from PVCC leadership and/or IT leadership within 4 hours during regular business hours
Update the shared IT Calendar with planned events (leave, travel, etc.) with the Administrator or Assistant Administrator
Minimum Qualifications
High School Diploma, GED, or equivalent
Training in Windows systems and networking (MCSE a plus).
Eight years of relevant experience in Helpdesk and network/infrastructure support
Considerable experience in network design, implementation, operation, and troubleshooting
Considerable experience in networked storage devices, service administration and network management devices
Demonstrated knowledge in overall architectural design, implementation, and operation of modern IT infrastructure networking
Ability to perform and complete concurrent assignments on time, independently, and deliver quality results
Considerable experience supporting windows server and Azure cloud environment.
Demonstrated ability to effectively investigate, analyze, and resolve complex technical issues from design, implementation, to operation
Demonstrated ability to work effectively in a team environment
Additional Considerations
Associate or Bachelor's degree in Information Technology, Computer Science, or other related field of study a plus in leu of experience
MSCE Certification a plus
Special Instructions
You will be provided a confirmation of receipt when your application and/or rsum is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.
You will be provided with a confirmation of receipt when your application and / or resume is submitted successfully. Please refer to "your application" in your account to check the status of your application for this position.
The commonwealth does not provide sponsorship; therefore, applicants or National of the United States, a lawful permanent resident, or an alien authorized to work.
Excluding current DVS employees, the selected candidate must pass a criminal background check.
For consideration for this position, candidates MUST apply online at w . Applicants are encouraged to be specific regarding job-related knowledge, skills, and abilities. Resumes are encouraged but do not substitute submittal of the online application. Applications submitted via postal mail, email, or fax will not be considered. Please contact Human Resources if you need assistance.
In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative hiring process. To be considered for this opportunity, applicants will need to provide their Certificate of Disabilities (COD) provided by the Certified Rehabilitation Counselor within the Department of Aging & Rehabilitative Services (DARS). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable to DARS to get their Certificate of Disability.
If you need to obtain a Certificate of Disability, use this link:
, or call DARS at
Contact Information
Name: Beth Rinker
Phone:
Email:
In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at .
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.