Product Owner

Overview

On Site
$65 - $72
Contract - W2
Able to Provide Sponsorship

Skills

Acceptance Testing
Agile
Cloud Computing
Sarbanes-Oxley
Salesforce.com
SAFE
SLA
RFI
User Stories
Vehicle Insurance
User Experience
Customer Facing
Consensus Decision-making
IT Management
Leadership

Job Details

Compensation & Location:

  • Location: Onsite in Torrance, CA
  • Pay Range: $65 $72 per hour, based on experience and internal equity
  • Schedule: Full-time, contract; long-term multi-year opportunity
  • Work Type: Onsite 5 days in office
  • Benefits: Health, Vision, Dental, Life Insurance, 401k, Continuing and on-demand education

You must be willing to work onsite in Torrance, CA

ONLY W2 NO CORP to CORP NO 3rd Parties

Sponsorship is available for this role

Position Summary:

We are the Digital Product team behind nationally recognized Auto Finance and Insurance digital platforms, including customer-facing websites, mobile applications, and internal service tools such as the customer service agent console. Our mission is to deliver a best-in-class digital experience that builds trust, loyalty, and long-term brand equity. We prioritize a customer-centric approach across all touchpoints, rooted in listening, understanding, and anticipating needs across every screen and every service interaction.

We are seeking a Product Owner to lead large-scale initiatives across the full software development life cycle from discovery and ideation through launch and operational support. You will serve as a thought partner to business and technology leadership, while also executing hands-on product ownership activities such as backlog prioritization, stakeholder alignment, UAT planning, and production triage.

This role demands strategic vision and the ability to translate complex business goals into scalable digital products that meet regulatory standards and customer expectations. You ll bridge marketing, UX, engineering, compliance, and legal teams ensuring product development is both customer-focused and technically sound.

Key Responsibilities:

  • Lead digital product initiatives across web, mobile app, and Salesforce environments for financial services customers.
  • Serve as a subject matter expert on payment flows, customer lifecycle journeys, platform capabilities, compliance considerations, and business rules.
  • Own and drive Agile ceremonies including sprint planning, backlog grooming, retrospectives, and demos.
  • Craft clear, actionable user stories and acceptance criteria; collaborate closely with engineers and QA teams to ensure timely, high-quality delivery.
  • Develop test plans and lead UAT execution, including defect triage and post-release warranty support.
  • Represent product goals and delivery plans to business leaders; prepare business cases, metrics tracking, and stakeholder presentations.
  • Manage production operations, including batch payment processes, vendor releases, incident resolution, license and cost oversight, and SLA adherence.
  • Partner with Marketing Cloud teams to manage omnichannel customer communications, including in-app messaging, banners, and automated email/SMS campaigns.
  • Facilitate ongoing collaboration with CX, legal, SOX, and compliance teams to ensure both regulatory integrity and user delight.
  • Lead roadmap development and influence enterprise prioritization through a combination of data, strategic framing, and cross-functional consensus-building.
  • Support organizational change management and field readiness through training coordination and internal communications.

Key Projects You Will Lead or Support:

  • Auto Finance Websites Enhance self-service account management tools for finance customers.
  • Mobile App Launch Deliver and scale a new customer-facing native app to support payments and account access.
  • Insurance Websites Expand digital capabilities for customers of our Auto Insurance business unit.
  • Agent Console & Knowledge Base Continuously improve internal tools used by customer service agents.
  • Customer Communications Platform Oversee operations and optimization of the Marketing Cloud platform for multi-channel engagement.

Qualifications & Requirements:

  • Bachelor's degree required.
  • 10+ years of digital product management or strategy experience, preferably with a Fortune 500 brand in financial services, payments, or insurance.
  • Proven leadership of cross-functional teams, including IT, UX, QA, marketing, and compliance.
  • Minimum 7+ years of experience managing external vendors, platform integrations, or procurement processes (e.g., RFP/RFI).
  • Experience in leading or influencing roadmaps, budgets, and prioritization frameworks.
  • Strong understanding of Agile product development methodologies; SAFe Agile certification preferred.
  • Hands-on experience in Salesforce platform (Service Cloud, Marketing Cloud); Salesforce Admin certification preferred or achievable within year one.
  • Mobile app product experience strongly preferred.
  • Exceptional communication, facilitation, and analytical skills.
  • Experience with payments and digital servicing in regulated environments.
  • Big 4 consulting experience or large-scale enterprise transformation background preferred.
  • Must demonstrate stable employment history and clear progression of responsibilities.

Compensation:

  • The hiring range for this position is $65.00 to $72.00 per hour, commensurate with experience, location, and internal equity.
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