Service Desk Specialist II

RESPONSIBILITIES:
Kforce has a client in Brea, CA that is seeking a Service Desk Support Specialist II responsible for providing technical support to users of the company's network, software, and computer systems, performing routine Service Desk tasks, and participating in special department projects as necessary.

Responsibilities:
* Answers questions of a general nature; Provides step-by-step technical instruction and support; trouble-shoots and resolves problems; Logs issues into the company's information technology case system to ensure events are properly reported and resolved within established service level guidelines
* Completes routine system or user administrative tasks such as system specification changes or the addition, change, or deletion of employees on the company's various systems and networks; Ensures necessary approval is attained and properly authorized for such requests; Originates and maintains system and user files
* Participates as a member of the company's incident response team in the event of a technology emergency or breach in confidential information
* Works with vendors and various outside professional information technology organizations in the maintenance of network equipment, software, accessories, and accessories
* Assists in analyzing and deploying hardware and software updates and other patch management directives
* Performs hardware asset audit tasks as directed by IT Support Manager and IT Asset Management team.
* Contributes to special projects and tasks for the department of a diverse nature under the direction of IT leadership
* Responds to inquiries and refers issues to the appropriate department or person and exhibits the necessary follow through with customers and/or staff involved
* Coordinates support efforts with vendors, other IT divisions, and members of other departments

REQUIREMENTS:
* To be considered for this position, candidates must have experience in a similar role, or they must possess significant knowledge, experience, and abilities to successfully perform the responsibilities listed
* Relevant education and/or training will be considered a plus

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The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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