Project Manager Telecom/Voice Services

Overview

On Site
$75 - $79
Contract - W2
Contract - 12 Month(s)
No Travel Required

Skills

Agile
AutoCAD Architecture
Budget
Cisco
Cloud Computing
Communication
Computer Hardware
Genesys
Insurance
Leadership
Management
Microsoft
Migration
Network Design
PBX
Project Documentation
Project Management
Regulatory Compliance
Resource Allocation
SIP Trunking
Stakeholder Management
Status Reports
Telecommunications
Telephony
Unified Communications
VoIP

Job Details

Job Title: Project Manager Telecom/Voice Services
JOB ID: 25-11205
Location: 50% onsite at Lawrenceville
Duration: 12 Months
Hours: Mon-Fri 8 am-5 pm
Job Summary:
The Project Manager will oversee and coordinate projects related to global voice and contact center services, including telephone network infrastructure, unified communications, and telephony solutions. This role will work closely with the Global Voice and Contact team to ensure the successful delivery of projects that enhance and maintain enterprise voice services across multiple regions.
Key Responsibilities:

  • Lead and manage projects involving the deployment, upgrade, and maintenance of global telephone networks, voice systems, and contact center platforms.
  • Develop detailed project plans, including scope, timelines, milestones, resource allocation, and budgets.
  • Coordinate with internal teams and external vendors to ensure timely and effective implementation of voice and contact center solutions.
  • Oversee migration projects (e.g., legacy PBX to VoIP, cloud telephony, SIP trunking, contact center platform upgrades).
  • Ensure compliance with company policies, industry standards, and regulatory requirements for telecom services.
  • Identify project risks and develop mitigation strategies to ensure project success.
  • Facilitate regular project meetings, track progress, and provide status updates to stakeholders and senior management.
  • Manage relationships with telecom service providers, hardware vendors, business users, and technology partners.
  • Support troubleshooting and resolution of issues related to voice services and contact center operations.
  • Prepare and maintain project documentation, such as status reports, and risk logs


Qualifications:

  • 5+ years of project management experience in telecom, voice services, or contact center environments.
  • Experience managing global projects and working with geographically dispersed teams.
  • Proven ability to manage multiple projects simultaneously in a fast-paced environment.
  • Excellent communication, leadership, and stakeholder management skills.
  • Bachelor's degree preferred or equivalent experience.


Preferred Qualifications:

  • Experience with major voice platforms (e.g., Cisco, Genesys, Microsoft Teams,).
  • Experience working with telecom carriers and service providers.
  • Knowledge of telecom regulatory requirements and industry best practices.
  • Experience with Agile project methodology.

The hourly rate for this position is between $75 and $79 per hour.
Compensation:
Factors which may affect starting pay within this range may include [geography/market, skills, education, experience, and other qualifications of the successful candidate].

Benefits:
Sunrise offers ACA compliant medical coverage/dental insurance/vision insurance to all employees. We also offer Sick time benefits as required per State regulations.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.