Oracle Service Cloud with Genesis

Overview

Remote
Depends on Experience
Contract - W2
Contract - Independent
Contract - 12 Month(s)

Skills

OCS
Oracle Cloud Service
Genesis

Job Details

Hi ,

Job Title : Oracle Service Cloud with Genesis

Location : Remote USA

JD:

Required Skills

  • 5+ years of experience in CRM leadershipor consulting roles with Oracle Service Cloud (RightNow).
  • 3+ years of hands-on experience with Genesys Cloud CX, including IVR, ACD, and digital channels.
  • Proven expertise in telephony systems integration (VoIP, SIP trunking, SBCs, PBX).
  • Solid understanding of customer service operations and CRM/contact center best practices.
  • Strong communication, stakeholder management, and onsite leadership skills.
  • Ability to create detailed functional and technical documentation.
  • Experience managing projects in cross-functional enterprise environments

Preferred Skills:

  • Genesys and Oracle certifications (e.g., Oracle B2C Service Certified, Genesys Cloud Certified Professional).
  • Familiarity with scripting (JavaScript, PHP) in Oracle Service Cloud.
  • Experience with middleware/integration tools (e.g., MuleSoft, Oracle Integration Cloud).
  • Understanding of customer experience analytics and reporting (e.g., Oracle BI, Genesys reporting).
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

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