IT Support Technician

Overview

On Site
Depends on Experience
Contract - W2
Contract - 6 Month(s)

Skills

User Guides
VoIP
Warehouse
Wireless Communication
iPad
Service Desk
ServiceNow
Printers
Technical Support
Thin Client
Productivity
Remote Support
Repair
Microsoft SharePoint
Microsoft Windows
Management
Microsoft
Microsoft Azure
Distribution
Ethernet
Hardware Installation
IT Service Management
Laptop
AV
Audiovisual
Cloud Computing
Computer Hardware
Computer Networking
MOS
Microsoft Certified Professional
Mobile Devices
Network+
OS X
RDP
Security+
Tablet
TeamViewer

Job Details

Role: IT Support Technician

Start: ASAP

Length: 6 months+ (Contract to hire)

Location: Onsite full-time - Dodgeville, WI

Situation:

Client has an immediate need to support bandwidth demand. They are looking for some basic IT experience to run some tickets. Client will tailor the work we give them based on their knowledge and what they can train them on

The role's primary needs are hands-on computing hardware and software setup/configuration/troubleshooting, and providing second-level support for issues not solvable by the Service Desk team (or that require physical support). A can-do spirit and collaborative approach to troubleshooting and team or user engagement are expected.

This resource should have a solid understanding and troubleshooting of hardware: Desktop, Laptop, Tablets, MAC, iPads, Mobile devices, Printers, Phones, Monitors, Audio/visual devices, Thin Clients, Ethernet, Wireless, etc. They should also have the ability to do hardware installs, pulls and replacements: Desktop, Laptop, Tablets, MAC, iPads, Mobile devices, Printers, Phones, Monitors, Audio/visual devices, Thin Clients, Ethernet, Wireless, etc.

This candidate will be tasked with supporting troubleshooting and support for distribution center systems, scanners, warehouse controls etc.

This candidate should be able to do installs, replacements, or removals for the hardware and software classes mentioned. They should be able to adapt to rapidly changing work situations, grasp/apply new ideas quickly, and own and drive assigned work to completion.

Key Responsibilities:

Accurately record, update, and document all work using ServiceNow experience with other enterprise-scale ITSM platforms is acceptable

Assist team in developing and maintaining support or user documentation as necessary

Configure, install, manage, and troubleshoot standard end-user and audio-video hardware and software

Forward thinking, looking for ways to increase productivity, efficiency, and process

Potentially serve as the team s on-call representative on a rotational basis.

Manage/drive project work and provide updates as necessary/applicable.

Must:

  • 5 years of help desk or desktop/deskside support
  • Open to contract to hire
  • Local to WI/able to be onsite full time
  • MS Office Suite O365, Microsoft Teams, OneDrive, SharePoint.
  • RDP, TeamViewer, and other remote device management solutions
  • Active Directory and Azure concepts and management (basic knowledge)
  • Thin Clients and Cloud PCs
  • Intermediate ability to provide Level 2 desktop support through remote solutions
  • Intermediate troubleshooting and repair of Windows 10 & 11 OS
  • Intermediate troubleshooting and repair of MacOS devices
  • Intermediate understanding and troubleshooting of hardware: including Windows and Mac desktops and laptops, mobile devices, printers and scanners, VoIP phones, monitors, and audio/visual and conferencing devices.

Plus:

  • Familiarity with Azure services, cloud services/technologies, and general networking is beneficial
  • HDI Desktop Support Technician Certification (or equivalent)
  • HDI Technical Support Professional Certification (or equivalent)
  • AV Hardware Configuration & Support
  • ITIL Foundations Certification
  • A+, Network+, Security+ Certification(s)
  • Microsoft MCP, MCSE, MOS, Modern Desktop, or other Microsoft certifications
  • Apple Certified Technician or JAMF 100-300
  • Azure fundamentals
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About Oxford Global Resources