Dynamics 365 CRM Solution Architect-- Jefferson City, Missouri (Onsite)--W2 only

Overview

On Site
Depends on Experience
Contract - W2
Contract - 12 Month(s)

Skills

CRM
Microsoft Dynamics CRM
Power Apps
Sales/Customer

Job Details

Experience: Minimum 5 Years of CRM (Sales/Customer Insights (Marketing) product experience required

Key Responsibilities:

Design, implement, and optimizes CRM systems to support business goals, ensuring they integrate effectively with other systems and enhance customer experiences

translate business requirements into technical solutions, manage the overall CRM architecture, and provide guidance to development teams.

coordinate all aspects of user and license management including new user setup/deactivation, roles, profiles, and permissions

Understanding of Azure Dev Ops, Fabric, Integration from Vendor products, environment setup, security setup

Conduct Microsoft Dynamics CRM configuration changes, including Workflow, fields, page layouts, record types, custom settings, dashboards and reports

Ability to communicate (verbal and written) with Microsoft Dynamics business users to understand system requirements and organizational processes

Communicate with the users to determine problems or design requirements

Design, develop and maintain the overall architecture of Microsoft Dynamics CRM based applications for internal users

Troubleshoot problems and provide solutions

Conduct ongoing research on latest CRM technologies

Participate in understanding the productivity gain utilizing Microsoft Dynamics CRM technology and calculate the return on investment.

Review and/or prepare system documentation in accordance to the Microsoft Dynamics CRM process

Assist in enforcement of project deadlines, schedules, and methodologies

Work closely with Quality Assurance team to review testing results or issues

Skills:

Previous Microsoft Dynamics CRM experience

Knowledge of Power Apps or ability to learn other programming languages supported by Microsoft Dynamics 365

Strong communication skills with the ability to communicate with both the business community and the technical community

Strong analytical skills, self-motivation, and attention to detail along with an aptitude to excel in technology transformation projects

Ability to work with external (vendor) customers

Understanding of general banking operation principles, programming logic/processes, Jira, Agile methodology and querying tools

Team oriented and possess a continuous improvement mindset.

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