Overview
On Site
USD 50,000.00 - 62,000.00 per year
Full Time
Skills
Remote Support
UPS
Laptop
Mobile Devices
Printers
Reliability Engineering
Mobile Device Management
Regulatory Compliance
Documentation
Collaboration
Migration
Numara
Inventory
Procurement
Training
Computer Hardware
Computer Science
Information Technology
Help Desk
Technical Support
Microsoft Windows
Management
Microsoft
Active Directory
Identity Management
Computer Networking
TCP/IP
Conflict Resolution
Problem Solving
Effective Communication
Fluency
Spanish
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for a skilled Desktop Support Analyst to join our team in San Antonio, Texas. In this role, you will provide technical support for end-user devices, ensuring seamless functionality and reliability. You will be responsible for diagnosing and resolving hardware and software issues while maintaining compliance with company policies and standards.
Responsibilities:
Respond promptly to support requests through various channels, including calls, tickets, and walk-ups, ensuring timely resolutions.
Install, configure, and maintain hardware, software, and peripherals such as laptops, desktops, mobile devices, and printers.
Diagnose and troubleshoot technical issues to minimize downtime and maintain system reliability.
Manage endpoint devices using Mobile Device Management tools, ensuring compliance with organizational policies.
Monitor device performance, applying updates, patches, and optimizations to enhance functionality.
Maintain accurate IT documentation, including procedures, configurations, and troubleshooting guides.
Collaborate with Managed Service Providers to ensure effective communication and resolution of technical issues.
Support IT projects, upgrades, and migrations by working collaboratively with cross-functional teams.
Track IT inventory, manage asset lifecycles, and oversee the procurement of hardware and software.
Provide training and guidance to staff on hardware usage, software applications, and IT best practices.
Requirements
Associate's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
Minimum of 2 years of experience in a help desk or technical support role.
Proficiency in Microsoft Windows and hands-on experience with endpoint management tools such as Microsoft Intune.
Familiarity with Microsoft Active Directory for user and identity management.
Strong understanding of networking protocols including TCP/IP and related technologies.
Excellent problem-solving skills and a logical approach to troubleshooting.
Effective communication skills to interact with both technical and non-technical personnel.
Fluency in Spanish is required, and certifications such as A+ or AZ-900 are a plus.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a skilled Desktop Support Analyst to join our team in San Antonio, Texas. In this role, you will provide technical support for end-user devices, ensuring seamless functionality and reliability. You will be responsible for diagnosing and resolving hardware and software issues while maintaining compliance with company policies and standards.
Responsibilities:
Respond promptly to support requests through various channels, including calls, tickets, and walk-ups, ensuring timely resolutions.
Install, configure, and maintain hardware, software, and peripherals such as laptops, desktops, mobile devices, and printers.
Diagnose and troubleshoot technical issues to minimize downtime and maintain system reliability.
Manage endpoint devices using Mobile Device Management tools, ensuring compliance with organizational policies.
Monitor device performance, applying updates, patches, and optimizations to enhance functionality.
Maintain accurate IT documentation, including procedures, configurations, and troubleshooting guides.
Collaborate with Managed Service Providers to ensure effective communication and resolution of technical issues.
Support IT projects, upgrades, and migrations by working collaboratively with cross-functional teams.
Track IT inventory, manage asset lifecycles, and oversee the procurement of hardware and software.
Provide training and guidance to staff on hardware usage, software applications, and IT best practices.
Requirements
Associate's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
Minimum of 2 years of experience in a help desk or technical support role.
Proficiency in Microsoft Windows and hands-on experience with endpoint management tools such as Microsoft Intune.
Familiarity with Microsoft Active Directory for user and identity management.
Strong understanding of networking protocols including TCP/IP and related technologies.
Excellent problem-solving skills and a logical approach to troubleshooting.
Effective communication skills to interact with both technical and non-technical personnel.
Fluency in Spanish is required, and certifications such as A+ or AZ-900 are a plus.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.