Sr Technical Solutions Engineer MDM Expert

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The Sr. Technical Solutions Engineer (Sr. TSE) - MDM Expert is a highly skilled, execution-focused technical leader with deep expertise in Mobile Device Management (MDM) platforms and mobile endpoint ecosystems. This role is ideal for a hands-on professional who can hit the ground running, ready to support complex post-sales solutions, customer escalations, and strategic rollouts for our largest Business and Government Accounts.
The ideal candidate brings strong command of leading MDM solutions such as:
VMware Workspace ONE (AirWatch)
Microsoft Intune
SOTI MobiControl
42Gears SureMDM
Cisco Meraki Systems Manager

You'll work closely with Sales, Engineering, Product, and Network Operations to support, troubleshoot, and optimize deployments of MDM platforms integrated with T-Mobile's wireless offerings.
As a member of the F.I.R.E. (Field Incident Response Engineering) team, you'll be instrumental in resolving critical issues, accelerating time-to-resolution, and ensuring world-class service delivery to high-visibility clients. Your expertise will also help identify trends and drive continuous improvement in MDM and mobility solutions.

This is a high-impact, highly technical role that demands immediate execution, autonomy, and strong customer orientation. If you're passionate about MDM and ready to make a difference on day one-we want you.

Job Responsibilities

MDM-Centric Post-Sales Technical Support

• Serve as a subject matter expert in MDM, supporting solution design, implementation, and escalated troubleshooting.
• Resolve chronic and high-complexity customer issues involving mobile endpoints and their MDM-managed configurations.
• Directly engage with clients using Workspace ONE, Intune, SOTI, 42Gears, and Meraki to troubleshoot policies, enrollment, application deployment, and remote management issues.
• Act as a trusted advisor in MDM security policy enforcement, compliance management, and zero-touch provisioning strategies.

Customer Escalation and Issue Resolution

• Quickly engage in high-severity cases, serving as a technical point of escalation for VIP and enterprise customers.
• Collaborate with MDM vendors and internal stakeholders to drive issues to resolution.
• Provide executive-ready updates, articulate root causes, and implement corrective actions.

Cross-Functional Technical Leadership

• Partner with Product and IT teams to evaluate new MDM features, integrations, and service rollouts.
• Deliver proactive feedback and insights to improve internal MDM support tools and customer knowledge base materials.
• Mentor and upskill peers and field engineers in MDM fundamentals and advanced troubleshooting practices.

Training, Documentation & Process Improvement

• Curate and lead MDM training programs for internal teams.
• Maintain and update knowledge base articles, configuration templates, and standard operating procedures for MDM platforms.
• Help shape the end-to-end MDM customer experience, ensuring scalability, reliability, and compliance.

Education and Work Experience:

• High School Diploma/GED (Required)
• Associate's Degree STEM Program
  College Degree and/or 2-Years relevant work experience (Required)
• 4-7 years 6+ Years: Experience in Telecommunications, IT Administration Required
• 4-7 years 6+ Years Network engineering roles with a professional track record of successful technical leadership involving network and application troubleshooting skills. Strong technical background should include experience with layered communication protocols, system administration roles, enterprise security architectures and principles, IP and MPLS networks and Wi-Fi networks and design. Required
• Experience with wireless networking, endpoint management, and enterprise mobility architecture required

Knowledge, Skills and Abilities:

• WAN Experience in routing and switching, designing, building, and optimizing layer 2 and 3 networks and SD-WAN (Required)
• Network Troubleshooting Network engineering roles with a professional track record of successful technical leadership involving network and application troubleshooting skills. Strong technical background should include experience with layered communication protocols, system administration roles, enterprise security architectures and principles, IP and MPLS networks and Wi-Fi networks and design. (Required)
• Leadership Experience leading, mentoring, or developing. Participated in a leadership development program (Required)
• Valid driver's license and good driving record (Preferred)
• Communication Strong Verbal and Written (Required)
• Proficient in Microsoft suite (Required)
• Interpersonal Skills: Easy to collaborate with and take the lead as needed (Required)
• Project Management Excellent organizational, communication, presentation, and multi-tasking skills (Required)
• IP Working knowledge of IP (Required)
• Problem Solving Logical thinking and adept troubleshooting skills (Required)

Certifications (Required: Any two of the following or equivalent):

• VMware Workspace ONE Professional/Advanced certifications
• Microsoft MS-102 (Endpoint Administrator), SC-300 (Identity and Access)
• SOTI MobiControl Certified Professional
• Cisco CCNA/CCNP
• CompTIA A+, Network+, Security+
• WCNA (Wireshark Certified Network Analyst)

At least 18 years of age

Legally authorized to work in the United States

Travel:
Travel Required (Yes/No):Yes

DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No

Base Pay Range: $103,600 - $186,900

Corporate Bonus Target: 20%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, ;paradox=1

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out ;br>
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