Site Services Assistant Project Technical Lead

Site Services Assistant Project Technical Lead

Duration: 12 months (possible extension)

Location: Princeton, IN (fully on-site)

Work Hours: 7:30 AM to 4:15 PM CST

W2 only

Qualifications/ What you bring (Must Haves)

• Excellent troubleshooting, problem solving & root cause analysis skills.
• Exceptional customer service.
• Candidate should be able to work under pressure.
• Self-starter and be able to follow defined corporate processes & policies.
• Strong team worker, with excellent organization & time management skills.
• Professional demeanor with excellent written/verbal communication skills.
• Must possess a high level of quality and attention to detail.
• Ability to lift 50 lbs.
• Ability to work flexible hours and overtime.
• Ability to climb ladders and staircases to access IT equipment.
• Knowledge of the following: Cisco Layer 2 & Layer 3 Routing, Cisco Wireless Networks, Cisco Unified Communications Manager, IT Cabling Infrastructure (Fiber, Copper, Telco), Windows 11, Windows Servers, Windows Active Directory
• Working knowledge/experience of PC imaging tools (SCCM), diagnosis and remote-control tools.
• Working knowledge/experience supporting Hardware and cabling for servers and other Data Center hardware appliances
• Experience in Service Management, Change Mgmt., Outage & Problem Management and other ITIL-based best practices.
• Working knowledge of Cisco standard protocols and other IT network technologies including but not limited to: DNS, DHCP, TCPIP/UDP Firewall Rules
• Basic understanding of SQL Server databases (Application Connectivity/Configuration) knowledge is a plus.
• Data Center and site infrastructure (Power/UPS, HVAC, cabling, etc.) knowledge/proficiency is preferred.

Added bonus if you have (Preferred):

CCNA Wireless and CCNA Routing and Switching certifications are plus.

Project management skills a plus.