Quality Professional

Title: Quality Professional

Location: Houston, TX

Duration: 06 Months

Job Description:

• Drives and monitors NPS and CXI measures along the E2E customer journey.
• Creates transparent and open environment for quality culture together with management.
• Gives guidance that risks are identified, considered and controlled throughout the design and the use of the Quality Management system.
• Creates real-time transparency for ad-hoc analysis, instant decision making, preventive action and continuous improvement.
• Drives innovative digital solutions to improve quality by thinking outside of the box, coaching and fostering the application of creativity methods.
• Trains employees in a specific quality area.
• Coaches team members of agile/lean projects or even leads agile projects e.g. as a SCRUM master.
• Ensures, implements and assesses quality-related standards and legal requirements in a specific quality area, or in organizational unit(s) assigned.
• Analyzes and improves a series of process steps by applying appropriate methods like Value Stream Mapping.
• Coordinates a group of quality-related staff without leading the team.
• Ensures effective cooperation with both internal and external stakeholders.
• Coordinates an assigned international/national quality network in a specific quality area.
• Impacts: Needs professional technological, economical or scientific know how, methods, tools and principles, and applies to differing and variable situations.
• Needs to solve assigned, non-routine tasks, to contribute to projects or assignments, or to support development of guidelines, methods, tools or business processes.
• Positions focusing on analyzing, developing, testing or implementing processes, technologies and systems in their specific field of expertise, from first principles.
• Targets are short to medium term (best to be characterized as milestones), and achievements are monitored.