SalesForce Administrator

Description

We are seeking a Salesforce Administrator to join our team in a long-term hybrid/onsite contract role based in Madison, WI. This individual will play a key role in managing and supporting a Salesforce environment of approximately 200 users, handling both daily administration and long-term support initiatives.

Responsibilities:

• Perform user management tasks: add/remove users, manage security settings, troubleshoot field-level issues.
• Provide overall Salesforce Administration, including customization and ongoing maintenance.
• Support daily system operations by working through ticketing systems in coordination with the help desk team.
• Document processes, issues, and resolutions for clear communication and future reference.
• Ensure a positive end-user experience by addressing requests, resolving issues, and engaging effectively with business users.
• Provide general support for server/desktop administration tasks as needed.

Qualifications:

• Salesforce Administration: 1+ years of experience in customization and administration.
• Technical Knowledge: General understanding of server/desktop administration to provide support when required.
• Communication Skills: Strong ability to engage with end users, deliver excellent customer service, and ensure a positive user experience.
• Strong documentation and organizational skills.
• Ability to adapt to a flexible workload and handle daily support requests.

Environment:

• Salesforce user base: ~200 users
• Hybrid/onsite role in Madison, WI

This is an excellent opportunity for someone who is a Jack-of-all-Trades (JOAT) type of administrator, with the versatility to manage Salesforce operations while also lending general IT support as needed.

Requirements

At least 1 year of experience in Salesforce customization and administration.
Familiarity with server and desktop administration tasks, including Active Directory and Windows environments.
Strong communication skills to engage with end users and deliver excellent customer service.
Proven ability to document processes and maintain organized records.
Experience handling service desk tickets and addressing daily support requests.
Proficiency in working with Windows Server and Windows 10.
Ability to adapt to a dynamic workload and manage multiple priorities effectively.
Previous experience with Salesforce Platform tools and functionalities.

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