Genesys Developer || Charlotte, NC or Detroit, MI || onsite interview

Overview

Hybrid
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - 12 Month(s)

Skills

IVR

Job Details

Job Title: Genesys Developer

Location: The resource is expected to follow a hybrid model reporting to the Charlotte, NC or Detroit, MI office 3 days/week.

Interview Process: onsite panel interview & then Zoom

Job Description:

Design, develop, deploy, and support constantly evolving IVR and Web Messaging based on business requirements.

Analyze the business requirements and assist technical leads and Product Owners with defining the acceptance criteria for the features that are being developed

Work collaborative with other IT teams such as Middleware and Salesforce engineering.

Responsible for working with agile team to create, write, and execute testing plans

Work with the development and operations teams to isolate, troubleshoot, and develop solutions for production issues.

Qualifications and Education Requirements:

Required BS/MS in Computer Science, Engineering, or related subject

Hands-on experiencing developing IVR leveraging Genesys Cloud CX Architect tool

Design, development, and support experience with Genesys Cloud CX outbound predicative agent and IVR based dialers

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