Overview
On Site
USD 1-1
Full Time
Part Time
Accepts corp to corp applications
Contract - W2
Contract - Independent
Skills
Desktop Support
Technical Support
IT Technician
PC setup
Laptop configuration
Peripheral devices
Printers
Scanners
Mobile device support
Android
Apple iOS
LAN/WAN support
Ethernet
TCP/IP
DNS
DHCP
Network troubleshooting
Email support
Google Suite
PST files
Calendar setup
Distribution lists
IT inventory control
Ticketing system
Analog phone support
Digital phone troubleshooting
Router configuration
Switches
Wireless access points
Application troubleshooting
Security vulnerability reporting
System monitoring
On-site engineer management
Windows OS
Microsoft O365
Microsoft Edge
Google Chrome
Software installation
Documentation
Network security
IT security
Customer service
Teamwork
Problem solving
Time management
Technical documentation
IT training
Audio-visual equipment support
IT presentations
IT asset management
Professional communication
Physical stamina
McAfee Antivirus
Adobe Acrobat
Business software
Reliable transportation
Travel reimbursement
Clean driving record
Job Details
Short Description
100% ON SITE (NO EXCEPTIONS!)
Some travel maybe required
IVs will be initially web based but with follow up IN PERSON
Complete Description
*Candidate must have the McAfee Anti-Virus Software, Adobe Acrobat, and other commercial business software products to be considered.
This role is 100% ON SITE from Day 1, with some (up to 20%) travel for up to 2 months to support a new site. The Client will pay for travel expenses such as mileage and lodging if needed at location for an extended period. Any required travel will be reimbursed directly by agency. Candidate must provide proof of Driver's License and have their own reliable transportation.
ABOUT THE ROLE
Need a skilled Desktop/Technical Support Technician to support the client, which is a medical facility that is being stood up. The site will host about 200 IT devices (desktops, laptops, phones, printers, mobile phones).
The Candidate will independently provide IT administration and technical support for agency specific software and hardware systems. This position requires the following skills:
-Knowledge on setup, configuration, and maintenance of PC desktops, laptops, related peripheral devices (printers, scanners, etc.) and networking.
-Knowledge with setup, configuration, and troubleshooting of Android and Apple mobile devices.
-Working knowledge of supporting and troubleshooting Ethernet based LAN/WAN environments, including network protocols and concepts (TCP/IP, DNS, DHCP, etc.)
-Expert working knowledge and experience with E-mail application installation, administration, troubleshooting and training (Google Suite, PST files, calendaring, distribution lists, etc.)
-Basic experience with IT inventory control, ticketing system and reporting.
-Basic experience with analog and digital phone configuration and troubleshooting.
-Resolve network and infrastructure issues.
-Set up, configure, manage and troubleshoot routers, switches, and wireless access points.
-Resolve issues related to desktop and laptop PC hardware, desktop software, general application troubleshooting, mobile devices, and various telephone systems.
-Identify security vulnerabilities and report security incidents promptly.
-Track end-user support activities through the ticketing system.
-Monitor network and computer systems performance.
-Coach and manage daily duties of the contracted on-site engineer.
-Own reliable transportation. The agency will reimburse them for all travel expenses directly.
REQUIRED SKILLS
-Proficient knowledge of installing, troubleshooting, administering Windows Operating System, Microsoft O365, Microsoft Edge, Google Chrome, all IT assets.
-Document any changes to systems, update training and system documentation, and create new procedures to solutions and issues and problems.
- A clean driving record and dependable transportation is required for occasional light travel to satellite offices utilizing your personal vehicle.
- Perform other duties as assigned.
-Good understanding of Network and IT security.
-Possesses professional and courteous attitude with customers, team members, and support vendors; and has the ability to communicate clearly and effectively with each.
-Possesses excellent customer service skills and is teamwork oriented.
-Possesses excellent problem solving skills and has the ability to utilize available resources to assess/resolve problems in a timely manner.
-Possesses good organization and time management skills.
-Possesses the ability to create documentation on technical issues and solutions that are easy to understand.
-Ability to lift up to 50 lbs. frequently and able to perform repetitive motion to include standing, sitting, reaching, lifting, walking, bending, and climbing.
Required/Desired Skills
| Skill | Required/Desired | Amount | of Experience |
|---|---|---|---|
| Basic knowledge on setup, configuration, and maintenance of PC desktops, laptops, and related peripheral devices (printers, scanners, etc.). | Required | 3 | Years |
| Basic knowledge of supporting Windows Operating System, Microsoft Office suite, Internet Web Browsers, Anti-Virus Software, and various software. | Required | 3 | Years |
| Basic knowledge with setup, configuration, and troubleshooting of mobile devices. | Required | 3 | Years |
| Basic experience with the setup and support for IT presentations utilizing equipment and software. | Required | 3 | Years |
| Basic experience with IT inventory control and reporting. | Required | 3 | Years |
| Basic experience with IT staff training via in person or electronic media. | Required | 3 | Years |
| Basic experience with analog and digital phone configuration and troubleshooting. | Required | 3 | Years |
| Working knowledge and experience with computer application installation, administration, and training. | Required | 3 | Years |
| Possesses professional and courteous attitude with customers, team members, and support vendors with the ability to communicate clearly & effectively. | Required | 3 | Years |
| Possesses excellent problem solving skills and has the ability to utilize available resources to assess/resolve problems in a timely manner. | Required | 3 | Years |
| Possesses the ability to create IT documentation on technical issues and provide solutions that are easy to understand. | Required | 3 | Years |
| Ability to lift up to 50 lbs. and able to perform repetitive motion to include standing, sitting, reaching, lifting, walking, bending, and climbing. | Required | 3 | Years |
| Must have the McAfee Anti-Virus Software, Adobe Acrobat, and other commercial business software products to be considered. Pls highlight ON RESUME | Required | 3 | Years |
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.