OnBase Analyst

Job Title: OnBase Application Analyst

Location: NY (Remote) Occasional travel required

Duration: Long term contract

Responsibilities:

• Ability to work independently and communicate with clients and management confidently and articulately
• Presenting and participating in conference calls with clients and coworkers
• Work under the direction of the Manager to provide technical application solutions for assigned business areas
• Work with the vendor and the project team to build and maintain all modules of the ECM system
• Work in collaboration with Business and Testing Team analysts for system and integration test execution for all required workflows and supporting functions.
• Work with Integration team to help maintain integration points to ancillary applications.
• Determine the appropriate rights and privileges for OnBase-specific roles
• Work with Security team on necessary maintenance of application security related items.
• Manage/work administrative work queues for daily OnBase processes (i.e. Document Corrections)
• Maintain and update OnBase Administration Guide
• Setting up OnBase on New Workstations
• Running Configuration and Audit Reports
• Generate and review OnBase logs to identify error events that may have occurred
• Analyzing Disk Groups and storage requirements
• Create an issue resolution guide for the most common user help desk calls
• Communicate issue status and support activities to others in the organization
• Identify new functionality in OnBase that can be applied to new and existing OnBase solutions
• Support demonstrations of prospective new solutions within the organization
• Create and maintain a testing/training environment that mirrors the production environment
• Develop training materials for defined user roles
• Provide continuing education for users on modified, new, and upgraded solutions

Qualifications:

• BS degree in Information Technology or similar is highly preferred or other relevant combination of training and experience.
• Strong background in healthcare applications build and maintenance including HL7 understanding and experience
• Competence accessing and monitoring servers, querying SQL databases and creating reports, and some scripting/programming experience
• Proven track record of completing projects independently
• Strong verbal, communications, and project management skills
• OnBase ECM experience in a Healthcare setting required
• Experience with configuring and supporting OnBase SaaS implementations is highly desirable

Experience:

• 2-5 years experience supporting OnBase ECM solution
• 3-5 years healthcare IT applications and EMR Integration experience
• Experience deploying and troubleshooting application software
• Experience conducting end user training and customer service
• Experience with defect and change management processes preferred
• Experience with security group implementation with OnBase or another healthcare IT application preferred
• Experience documenting business and technical requirements and user manuals.

Travel Requirements:

• Will require go-live and after hours on-call support
• Remote or partially remote arrangements will be considered for qualified candidates
• May require other travel for business needs

Working Arrangements:

• Participate in 24x7 after hours on-call support rotation including 12-hours on / 12-hours off kind of support schedules during go-live events
• Work is performed in a standard office environment with minimal exposure to health or safety hazards