System Engineer

Microsoft Endpoint Configuration Manager (MCM/MECM/SCCM)

• Experience with MECM especially in co-management models.
• Administer and design the implementation of MECM deployments to various customers across various complex networks and environments.
• Create and administer advertisements, programs, collections, and custom reports in MECM.
• Troubleshoot failed MECM deployments and MECM health issues.
• Ensure consistent enterprise-wide systems and security update delivery via MECM.
• Administer SCCM software delivery, including various methods such as the following:
• Windows server administration
• Various SCCM configurations
• Application delivery
• Client health reporting
• Manage Network / SCCM boundaries.
• Bandwidth allocation
• Manage MECM delivery optimization.
• Experience with standing up a new implementation of MECM.
• Must be able to teach and train technicians to perform MECM or Intune tasks.
• Experience with Patch My PC is a plus.
• Experience with endpoint protection technologies is a plus

Intune Administration

• Expert level experience with all aspects of Intune for corporate owned and personal devices supporting all Intune supported operating systems
• Responsible for installation/implementation and configuration of Profiles/ policies. Major role includes providing Solutions, Implementation, configuration and troubleshooting of various platforms. (Windows, Android & iOS)
• Intune Compliance and configuration profiles (Policies) for all the platforms (Windows 10/11, Android & iOS)
• PowerShell scripts for creating policies and pushing them via Intune.
• Windows 10/11 update Rings and Windows 10/11 feature updates.
• Windows 10/11 Autopilot via Intune
• BitLocker Encryption through Intune.
• Security Baseline policy deployment
• Intune Deployment Profiles. (Azure AD Join & Hybrid Join)
• Azure AD Users and Groups
• Intune Tenant Administration
• End-Points Life cycle management like feature update, upgrades etc.
• Assist in design and implementation of the IT infrastructure, troubleshooting and provide solutions for problems and conflicts.
• Azure AD Password policies.
• Application Delivery infrastructure design and deployment for Windows 10/11, Android, iOS.
• Maintain an awareness of current developments in Digital Workplace and conduct research and development of new technologies.
• Provide advice, both reactively and proactively, to customers and colleagues.
• Intune Troubleshooting
• Intune Reports & Endpoint analytics
• Coordinating service set up in the customer environment.
• Configuration of Windows Autopilot, deployment of OS upgrades and application along with MDM, MAM policies
• Manage, maintain, support, troubleshoot and optimize mobile solutions presently in place while making suggestions and adjustments for future needs.
• Understanding of SSO and MFA technologies for SaaS applications.
• Understanding of Azure AD Connect and Azure AD directory service for managing cloud identity.
• Application onboarding, packaging, provisioning & deployment via Intune platform. Good knowledge on application packaging and MSI technologies

Active Directory and Windows Administration

• Experience with Active Directory (group policy troubleshooting, domain migration, transition to Intune profiles)
• Experience with Microsoft Entra ID in relation to Intune.
• Active Directory and Network File Share management
• Creates and modifies permissions.
• Configure access to remote file shares.
• Active Directory Group Policy management
• Maintain policies per security guidelines to ensure compliance.
• Modify policies per agency request.
• Modify group policy objects per agency request.
• Configure drive mappings for new and changed drive paths.
• Assists account management and account security tasks in Microsoft Identity Manager (MIM) and Active Directory.
• Experience in multi-technology Windows domains.
• Experience with Windows domain migrations.
• Experience with creation of a new Windows group policy environment.

Desired Skills

• Experience in project management or co-leading a technical project under a project manager.
• Microsoft Certification(s) for the technologies listed above.
• Create, test and update disaster recovery plans for all the technologies listed above.
• Create technical documentation for new or existing services and report creation.
• Can assist with communication with project and leadership stakeholders.
• Can assist a desktop support/Endpoint team with resolutions to problems because of a technical migration.
• Ability to work independently and collaboratively working in a fast-paced environment where technology and customers' requirements can change regularly.
• Demonstrated aptitude for providing extraordinary customer service, influence, and impact while problem solving and building Customer & Partner relationships.