IT Support Technician

Overview

Remote
Hybrid
$40 - $50
Contract - Independent
Contract - W2
Contract - 12 Month(s)

Skills

Support
Technician
Helpdesk

Job Details

AGO is seeking staff augmentation from a PC Support Technician. The position is primarily responsible for Tier 1 Helpdesk and occasional Tier 2 Deskside Support responsibilities, supporting both hybrid staff working from home as well as staff working in various AGO office facilities.

Scope of Work/Duties

The scope of this request is for a PC Support Technician, with primary responsibilities of technical IT call center support, taking calls, answering emails, and ticket resolution. The position may also provide desktop support, imaging, and customer service.

The position will:

Perform basic workstation troubleshooting and maintenance by collectinginformation to respond to and/or resolve routine tier 1 and tier 2 level problems.

Troubleshoot Windows 10/11 OS.

Troubleshoot peripheral devices, including printers, scanners, and mobile devices.

Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.

Provide basic diagnosis, analysis, and resolution of issues.

Extra consideration will be given to candidates with the ability to independently image and/orreimage equipment in preparation for deployment.

Required Skillset

Candidates with at least 2 years of verifiable experience working in a technical call center, including hands-on knowledge with computer hardware, software, and networks.

Candidates with key work experience and attributes, including

Excellent written and oral communication skills.

Strong problem-solving and diagnostic skills. o Attention to detail.

Ability to provide customer service to clients over the phone and in person.

Ability to work well with staff in a group setting when needed

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.