Overview
On Site
$$48.27 / hr
Contract - W2
Contract - to 2026-07-31
Skills
Business Analyst (Non-IT) - Intermediate
Job Details
Job Description:
Requirement/Must Have:
- Strong working knowledge of SAP and Salesforce.
- Excellent analytical, communication, and stakeholder engagement skills.
- Proficiency in process mapping tools (e.g., Visio, Lucidchart).
- Experience with data analysis tools (Excel, Power BI, etc.).
- Proficiency in Microsoft Word, Excel, and PowerPoint.
- Experience working with global teams and multi-site operations.
Experience:
- 3 5 years in business process analysis or operations support.
- Preferably from the semiconductor or electronics industry.
- Background in supply chain functions, including RMA, reverse logistics, and warranty management.
Responsibilities and Duties:
- Analyze and document RMA workflows for semiconductor product returns.
- CollaboXX with Quality, Customer Operations, Logistics, and IT to improve RMA processes.
- Act as the functional SME for RMA processes in SAP, Salesforce, and other systems.
- Translate business needs into system requirements and enhancement requests.
- Execute configuration, testing, and deployment of system updates.
- Provide training and documentation to end-users and stakeholders on RMA tools and workflows.
Qualification and Education:
-
Bachelor's degree in Engineering, Business, Supply Chain, or Information Systems.
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