Associate Desktop Support

Associate Desktop Specialist

Employment Type: Contract to Hire

Workplace Type: Onsite

Location: Pasadena, CA

Industry: Higher Education

Compensation: $25-32/hr.

Job Summary:

Provides assistance and support to users, employing a high degree of customer service and timeliness. Uses a wide variety of techniques for resolving problems. Troubleshoots and resolves all end-user problems and ensures correct operations of personal computers. Identifies and resolves hardware, software, and operator problems, makes minor repairs and refers to service personnel.

Job Duties:

• Effectively handles unique or complex customer requests.


• Demonstrates some basic expertise in repair and / or diagnosis of PC hardware, laptops and peripherals.


• Administers user accounts.


• Monitors and updates our internal trouble ticket system on a regular basis.


• Answer the Help Desk phones in a courteous and friendly manner.


• Monitoring e-mails and voice mails.


• Creates documentation for customers.


• Provides basic level support for applications (MS-Office Suite, Outlook, Kronos, FileMaker Pro, Visio, Microsoft Project.)


• Applies basic knowledge of PC applications and support.


• Assist in special product related issues as needed.


• Maintain office supplies for the group.


• Assist with mail distribution.


• Other Duties as assigned.

ations:

• High School Diploma or GED required.


• At least 1 year of related experience in either PC and/or Macintosh hardware and software desktop support.


• Previous work experience in a customer service IT oriented environment.


• Must be customer service oriented.


• Proven ability to successfully manage multiple projects simultaneously and the ability to prioritize projects with frequent interruptions is required.


• Familiarity and experience with multiple operating systems.


• The candidate must be able to communicate effectively, both verbally and in written communications, with end users in a non-technical fashion and with all levels of staff.


• Selected candidate must have the ability to crawl and/or crouch on the floor to troubleshoot computer peripherals.

*The successful candidate must pass a pre-employment background investigation and post-offer physical examination to be hired for this position.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.