Overview
On Site
$$20hr - $25hr
Contract - W2
Contract - 1 day((s))
Skills
Desktop Support Technician
Job Details
Job Description:
Pay Range: $20hr - $25hr
Pay Range: $20hr - $25hr
- Troubleshooting problems related to desktops/Laptops, MAC, Windows operating systems, and O365/M365 applications.
- Troubleshooting Unified communication tools such as Teams, Zoom video call-related issues.
- Should be familiar with collaboration tools, meeting room equipment, and meeting room checks.
- Must have exposure to Windows 10 and 11 migration, user profiles management, and data backups.
- Troubleshooting Windows Profile, printers, and shared drives related issues.
- Troubleshooting network connectivity issues.
- Deploying a standard image on desktops and laptops using Endpoint Candidateager/Intune.
- To provide 1st line technical support, answering support queries via phone and email.
- To maintain a high degree of customer service for all support queries and adhere to all service management principles.
- Familiarity with IT Infrastructure tools such as Azure AD, Endpoint Candidateager/In tune, M365, etc, would be preferred.
- To take ownership of user problems and be proactive when dealing with user issues.
- To log all calls on the call logging system.
- Ensure incidents, tasks, and problems are on ticketing
- Respond to inquiries from clients and help them resolve any hardware or software problems.
- To escalate plus complex calls to the relevant IT Support member.
- To notify relevant staff to arrange for external technical support where problems
- Pre-built PCs.
- Good Experience in desk-side support.
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