Business Analyst 3 / BA 3

Introduction:

This position will be working as an Ohio Department of Medicaid (ODM) Office of Information & Technology Services (ITS) Senior Business Analyst for ITS in-house projects and will also be involved in various Ohio Medicaid Enterprise Systems (OMES) modules implementation projects as needed. The position will function as a member of the ITS team.

Responsibilities:

• Act as the intermediary between business and IT, using a deep understanding of business processes and technology to help business partners achieve their desired outcomes.
• Work with business partners to elicit high-level requirements and capture business needs.
• Understand the customer journey and define user requirements.
• Identify unarticulated business needs and coordinate between stakeholder groups to address them.
• Provide consultative support on business-led technology initiatives.
• Work with technical team in creating prototypes and codesigning innovative solutions.
• Elicit, analyze, specify, and validate the business needs of stakeholders.
• Collaborate with project sponsors to determine project scope and vision.
• Conduct interviews to gather customer requirements via workshops, questionnaires, surveys, workflow storyboards, use cases, scenarios, and other methods.
• Identify and establish scope and parameters of requirements analysis on a project-by-project basis to define project impact, outcome criteria, and metrics.
• Work with stakeholders and project team to prioritize collected requirements.
• Research, review, and analyze the effectiveness and efficiency of existing requirements-gathering processes and develop strategies for enhancing or further leveraging these processes.
• Analyze and verify requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards.
• Develop and utilize standard templates to write requirements specifications accurately and concisely.
• Translate conceptual customer requirements into functional requirements and non-functional requirements in a clear manner that is comprehensible to developers/project team.
• Create process models, specifications, diagrams, and charts to provide direction to developers and/or the project team.
• Develop and conduct peer reviews of the business requirements to ensure that requirement specifications are correctly interpreted.
• Manage and track the status of requirements throughout the project lifecycle; enforce and redefine as necessary.
• Assist in defining and executing test cases.
• Communicate changes, enhancements, and modifications of business requirements — verbally or through written documentation — to project managers, sponsors, and other stakeholders so that issues and solutions are understood.
• Work collaboratively with Medicaid ITS team and OMES modules key project staff to ensure project needs for functionality are attained as reflected in the requirements for the solution.
• Review and provide feedback on deliverables to ensure the deliverables are completed with quality.
• Provide guidance and/or instruction to junior staff members.
• Perform other duties as assigned.

Requirements:

Required Skill Sets:

• Required Education: BS/BA degree or combination of education & experience
• 10-14 years of broad IT domain experience in three or more of the following areas: Applications Development, Enterprise/Solution Architecture, Project Management, Vendor Management, Quality Assurance, Infrastructure, and Maintenance and Support.
• 8+ years of IT Business Analyst working experience, especially in developing business requirements, functional requirements, and non-functional requirements.
• Experience conducting facilitated workshops for requirements gathering and analysis with multiple entities.
• Experience creating workflows using formal notation such as the Business Process Modeling Notation (BPMN).
• Extensive experience in converting business requirements and functional requirements to use cases and user stories with acceptance criteria.
• Demonstrated ability to engage both developers and business partners to achieve target outcomes.
• Demonstrated knowledge of both traditional Waterfall and Agile methodologies.
• Demonstrated ability to quantify resource requirements and measure and communicate proposed project benefits.
• Experience developing report/dashboard specifications.
• Experience developing Requirements Traceability Matrix.
• Strong organization and writing skills. Experienced developing graphic representations.
• Excellent written and oral communication skills interacting with technical and business teams.
• Excellent analytical and problem-solving skills.
• Strong risk assessment, problem resolution, negotiation, and influencing skills.

Desired Skill Sets:

• IIBA-certified Business Analyst
• 3+ years of experience in Medicaid and/or healthcare systems development projects
• Excellent interpersonal and written/oral communication skills, including ability to negotiate compromise and demonstrate diplomacy in sensitive situations as well as interact effectively with peers and management across diverse cultures and fast-paced environment
• Ability to work independently, as well as part of a team
• Ability to effectively prioritize and execute tasks while under pressure
• Strong customer service orientation
• Recognize patterns and opportunities for improvement throughout the entire organization
• Establish facts and draw valid conclusions