Overview
On Site
USD 40.00 per hour
Full Time
Skills
Recruiting
Mergers and Acquisitions
Preventive Maintenance
Project Management
Performance Management
Authentication
Data Collection
Inventory
FOCUS
Provisioning
IOS Development
Android
Tablet
Mobile Device Management
Master Data Management
Microsoft
Active Directory
Regulatory Compliance
Technical Support
T1
Help Desk
SAP BASIS
Tier 2
Tier 1
Training
Mobile Devices
Cellular
Wireless Communication
Job Details
Date Posted: 11/19/2025
Hiring Organization: Rose International
Position Number: 493661
Industry: Government
Job Title: Mobile Device Deployment and Support Analyst
Job Location: Boston, MA, USA, 02116
Work Model: Onsite
Shift: Monday to Friday 9 AM to 5 PM
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 8
Min Hourly Rate($): 40.00
Max Hourly Rate($): 45.00
Must Have Skills/Attributes: Android, Cellular, iOS, Support Analyst, Wireless
Experience Desired: Mobile device deployment and support (5+ yrs); Experience with iOS (Apple) and Android devices (5+ yrs); Mobile Device Management (MDM) platforms, specifically Microsoft Intune (2+ yrs); Experience providing Tier 1 and Tier 2 technical support (5+ yrs); Troubleshooting skills for device connectivity, corporate Wi-Fi, and cellular service (2+ yrs); Knowledge of coverage data collection and analysis for cellular and Wi-Fi networks (1 yrs)
Preferred Education: Associate's Degree
**C2C is not available**
Job Description
***Only qualified Mobile Device Deployment and Support Analyst candidates located in the Boston, MA area will be considered due to the position requiring an onsite presence***
Required Education:
Associates or Bachelor's degree or related work experience
Required Skills, Knowledge and Experience:
Hands-on experience with mobile device deployment and support
Experience with iOS (Apple) and Android devices
Knowledge of Mobile Device Management (MDM) platforms, specifically Microsoft Intune
Ability to configure devices and ensure security compliance, including Active Directory (A/D) login and two-factor authentication
Experience providing Tier 1 and Tier 2 technical support
Strong troubleshooting skills for device connectivity, corporate Wi-Fi, and cellular service
Ability to train end-users and provide clear, user-friendly instructions and support materials
Experience maintaining accurate records of deployed assets, user assignments, and deployment progress
Ability to work independently and as part of a deployment team
Willingness and ability to travel across a broad geographic area
Preferred Skills, Knowledge and Experience:
Experience with Verizon Wireless eSIM activation and cellular data configuration
Experience in large-scale enterprise deployments
Previous experience supporting public transit or large operational environments
Ability to assist help desk personnel and train Tier 1 staff
Knowledge of coverage data collection and analysis for cellular and Wi-Fi networks
Client is seeking a highly motivated and flexible Mobile Device Deployment and Support Analyst to coordinate and support the smooth, large-scale rollout of new enterprise tablets (primarily iOS/Apple) to end users across the organization. This role is critical to ensure all operational staff are successfully equipped and trained on their new mobile devices. This role requires the ability to work independently when required, across the Client's system, while functioning as a key member of the deployment team.
The Client is one of the largest public transit systems in the United States, operating across a broad geographic area in the greater Boston region. Client's service area includes subway, bus, commuter rail, and ferry operations, which rely heavily on robust and reliable communications for daily operation and public safety. This role will require the ability to travel throughout the Client system for physical inventory or other needs.
Principal Duties and Responsibilities:
The primary focus is hands-on support, deployment assistance, and troubleshooting during and immediately following the enterprise rollout.
Deployment and Provisioning:
Assist with the large-scale rollout and deployment of new iOS (Apple) and Android tablets to a large group of end-users across the public transportation system
Support device configuration and security compliance using a Mobile Device Management (MDM) platform, specifically Microsoft Intune
Coordinate initial device setup, including the activation of Verizon Wireless (VZW) eSIMs and configuring cellular data access
Ensure all end-users successfully log in with their Active Directory (A/D) credentials and properly enable two-factor identification for security compliance
End-User Support and Training:
Act as the primary point of contact during the rollout, providing Tier 1 (T1) and Tier 2 (T2) technical help for end-users experiencing issues with their new devices, applications, or access
Assist help desk personnel on a rotating basis for Tier 2 support and provide training to Tier 1 staff on mobile device troubleshooting and common issues
Provide on-site, hands-on support and training to end-users on basic device operation and application usage
Assist with developing and delivering clear, user-friendly instructions and support materials for end-users
Troubleshooting and System Maintenance:
Troubleshoot and resolve complex issues related to mobile device connectivity, corporate Wi-Fi, and cellular service
Assist in the collection and analysis of coverage data on both cellular and Wi-Fi networks to identify and resolve service gaps
Maintain accurate records of all deployed assets, user assignments, and deployment progress
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Hiring Organization: Rose International
Position Number: 493661
Industry: Government
Job Title: Mobile Device Deployment and Support Analyst
Job Location: Boston, MA, USA, 02116
Work Model: Onsite
Shift: Monday to Friday 9 AM to 5 PM
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 8
Min Hourly Rate($): 40.00
Max Hourly Rate($): 45.00
Must Have Skills/Attributes: Android, Cellular, iOS, Support Analyst, Wireless
Experience Desired: Mobile device deployment and support (5+ yrs); Experience with iOS (Apple) and Android devices (5+ yrs); Mobile Device Management (MDM) platforms, specifically Microsoft Intune (2+ yrs); Experience providing Tier 1 and Tier 2 technical support (5+ yrs); Troubleshooting skills for device connectivity, corporate Wi-Fi, and cellular service (2+ yrs); Knowledge of coverage data collection and analysis for cellular and Wi-Fi networks (1 yrs)
Preferred Education: Associate's Degree
**C2C is not available**
Job Description
***Only qualified Mobile Device Deployment and Support Analyst candidates located in the Boston, MA area will be considered due to the position requiring an onsite presence***
Required Education:
Associates or Bachelor's degree or related work experience
Required Skills, Knowledge and Experience:
Hands-on experience with mobile device deployment and support
Experience with iOS (Apple) and Android devices
Knowledge of Mobile Device Management (MDM) platforms, specifically Microsoft Intune
Ability to configure devices and ensure security compliance, including Active Directory (A/D) login and two-factor authentication
Experience providing Tier 1 and Tier 2 technical support
Strong troubleshooting skills for device connectivity, corporate Wi-Fi, and cellular service
Ability to train end-users and provide clear, user-friendly instructions and support materials
Experience maintaining accurate records of deployed assets, user assignments, and deployment progress
Ability to work independently and as part of a deployment team
Willingness and ability to travel across a broad geographic area
Preferred Skills, Knowledge and Experience:
Experience with Verizon Wireless eSIM activation and cellular data configuration
Experience in large-scale enterprise deployments
Previous experience supporting public transit or large operational environments
Ability to assist help desk personnel and train Tier 1 staff
Knowledge of coverage data collection and analysis for cellular and Wi-Fi networks
Client is seeking a highly motivated and flexible Mobile Device Deployment and Support Analyst to coordinate and support the smooth, large-scale rollout of new enterprise tablets (primarily iOS/Apple) to end users across the organization. This role is critical to ensure all operational staff are successfully equipped and trained on their new mobile devices. This role requires the ability to work independently when required, across the Client's system, while functioning as a key member of the deployment team.
The Client is one of the largest public transit systems in the United States, operating across a broad geographic area in the greater Boston region. Client's service area includes subway, bus, commuter rail, and ferry operations, which rely heavily on robust and reliable communications for daily operation and public safety. This role will require the ability to travel throughout the Client system for physical inventory or other needs.
Principal Duties and Responsibilities:
The primary focus is hands-on support, deployment assistance, and troubleshooting during and immediately following the enterprise rollout.
Deployment and Provisioning:
Assist with the large-scale rollout and deployment of new iOS (Apple) and Android tablets to a large group of end-users across the public transportation system
Support device configuration and security compliance using a Mobile Device Management (MDM) platform, specifically Microsoft Intune
Coordinate initial device setup, including the activation of Verizon Wireless (VZW) eSIMs and configuring cellular data access
Ensure all end-users successfully log in with their Active Directory (A/D) credentials and properly enable two-factor identification for security compliance
End-User Support and Training:
Act as the primary point of contact during the rollout, providing Tier 1 (T1) and Tier 2 (T2) technical help for end-users experiencing issues with their new devices, applications, or access
Assist help desk personnel on a rotating basis for Tier 2 support and provide training to Tier 1 staff on mobile device troubleshooting and common issues
Provide on-site, hands-on support and training to end-users on basic device operation and application usage
Assist with developing and delivering clear, user-friendly instructions and support materials for end-users
Troubleshooting and System Maintenance:
Troubleshoot and resolve complex issues related to mobile device connectivity, corporate Wi-Fi, and cellular service
Assist in the collection and analysis of coverage data on both cellular and Wi-Fi networks to identify and resolve service gaps
Maintain accurate records of all deployed assets, user assignments, and deployment progress
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.