Technical Analyst III

Technical Analyst III

Excellence, Teamwork, Leadership and Innovation. These are the values that define UConn Health, and we are looking for team members that share these same values. Our top-rated organization is looking to add a Technical Analyst III - RedCap IT System Administrator in the Information Technology Department to our growing team. If you have a background in this field, as well as a passion for customer and patient experience, we want to hear from you.

PURPOSE OF CLASS:

At UConn Health classification provides technical support for complex to highly complex network and infrastructure activities and projects.

COMPLEXITY LEVEL:

Resource for less experience personnel.

SUPERVISION RECEIVED:

Works under limited supervision of an employee of higher grade.

SUPERVISION EXERCISED:

May supervise an assigned staff or Lead projects.

COMPREHENSIVE BENEFITS OFFERED:

• Industry-leading health insurance options and affordability
• Multi-channel retirement options (pension and match options)
• Tuition waiver and reimbursement for employees and qualified family members
• Quick commute access from I-84, Rte. 9 and surrounding areas
• State of the art facility and campus environments
• Progressive leadership and educational development programs available

Schedule: 20 hours per week, Mon - Fri, 8:00 am - 4:30 pm with a 30-minute unpaid meal break

EXAMPLES OF DUTIES:

Schedules, assigns, oversees and reviews work of assigned staff; may establish performance standards; may be responsible for addressing personnel grievances, applying personnel policies and procedures; responds to calls, email and personnel requests for technical support; evaluates system trends and recommends realistic Service Level Agreement targets regarding time and cost; monitors to ensure that service level agreements are met or exceeded; interacts with clients in a courteous and professional manner and builds relationships with client area; establishes and maintains vendor relationships; evaluates and recommends vendors; teams with contract management in vendor negotiations; identify and implements opportunities for cost savings; performs testing of various types of peripherals for users and documents installation, changes and problem resolutions, integration plans, and conversion plans; performs; manages, maintains and contributes as subject matter expert to network/infrastructure system documentation; participates as a project team leader or in project planning sessions as a team member; offers suggestions for business improvements via the use of information systems or technologies; stays abreast with new products and emerging technologies and maintains a current understanding of systems software, IT architecture, services, products, processes and methodologies; assists in defining enterprise network architecture and technology standards; provides technical leadership, coaches and mentors less experienced individuals; researches and recommends enhancements to the infrastructure; leads the evaluation of new, related technologies and makes recommendations, preparing cost benefit analysis for buy vs. build recommendations; may be responsible for providing unit budget recommendations; may act as a representative of the Director; performs others related duties as assigned. Network Track -provides second or third level support for network connectivity, or related network issues for the user community; diagnose and resolves highly complex network problems utilizing traces, hardware diagnostic tools and software; coordinates the installation and maintenance of network components; analyzes network activity and network problems to discover and prevent systematic errors; researches, analyzes, and suggests the implementation of software or hardware changes to rectify any network deficiencies or enhancement to network performance; updates and validates configuration information; analyzes facilities bandwidth requirements and system interdependencies; helps develop capacity planning models; assists or leads in designing network solutions to meet customer needs; analyzes the recovery and reliability capability of systems and network services and makes recommendations for improvement; assists in the development of disaster recovery plans ensuring readiness of enterprise wide network plans; assesses network service performance risks and assists in developing contingency plans; implementing network security procedure; recommends hardware and software purchases in support of remote access; installs, monitors, maintains and upgrades network access to mainframe services; provides consultation to application developers regarding network capabilities; provides technical consultation on highly complex issues regarding the network. Infrastructure - provides support to clients experiencing problems with hardware, operating systems and related utilities in mainframes and servers; handles support issues across multiple areas of expertise and escalated issues; analyzes requirements and designs systems; recommends and creates action plans for system development and/or integration; defines and develops the project scope of multiples complex projects with assistance from the project team; utilizes modeling software to analyze capacity, growth; recommends solutions/improvements; leads others in analyzing assigned specifications, testing, and implementing software solutions and utilizing appropriate software engineering processing; leads system integration testing of operating systems, system utilities, hardware upgrades, software and hardware ensuring that the test evaluates all possible impacts of the new technology on the current infrastructure; develops test plans; leads the installation and configuration of operating systems, major subsystems, new software releases; system upgrades and patches in support of hardware products; plans and oversees new hardware and software releases; monitors system performance; proactively tunes operating systems and it components to avoid performance problems; develops and maintains the disaster recovery plan and leads the recovery activities; provides technical consultation on highly complex issues regarding the usage of the infrastructure, integration of applications systems into the infrastructure, etc. Maintain the system's health by performing regular application patching, version upgrades and WAMP (Web/Apache/MySQL/PHP) attack upgrades: installing SSL certificates; and coordinating with the IT Server Team OS (operating system) and server patching and upgrades. Ensure business continuity by performing daily backups, testing backups monthly, retaining monthly and annual archives, and conducting tabletop DR exercises as needed. Minimize system downtime by implementing a multi-layered System - Up/Alert system. Perform daily and weekly log reviews to comply with our system's HIPAA- compliant status. Assist the (REDCap) application manager in API/code reviews and serve as second level technical support. Be available during off- hours to respond to system outages and critical issues.

MINIMUM QUALIFICATIONS REQUIRED:

KNOWLEDGE, SKILLS & ABILITY:

Network - considerable knowledge of architectural principles and the ability to interprets these and apply these principles; expert knowledge of networking theory including existing data connectivity, linkage design and integration of multiple networking systems; proficient in several different system tools; understands different techniques of problem resolution and how different tools supports these techniques; knowledgeable of alternative solutions to capacity problems; ability to forecast capacity planning requirements for system components; ability to select capacity planning software tools and develops management reports; ability to serve as a consultant for capacity planning; understands measurement statistics for a wide variety of platform components, including memory, CPU, I/O channels and storage devices; analyze and interpret capacity statistics for a group of applications or platforms; knowledge in the use of software capacity planning tools; proficient in the use of system tools or utility. Infrastructure - extensive knowledge of system architecture; excellent project management techniques; knowledge in programming language(s) used in the enterprise; expert knowledge of system tools; extensive experience in implementing disaster recovery plans, ability to communicate effectively and present ideas to the level needs of the audience; ability to take action to ensure customer satisfaction; ability to analyze techniques, strong problem-solving ability and the ability to coach others in problem-solving techniques; demonstrates careful attention to details; strong interpersonal skills; ability to adapt to change; ability to conduct research/information seeking; ability to lead a wide range of teams; supervisory ability. General - working knowledge and understanding of various types of systems tools and utilities and the roles these tools and utilities play in optimizing system development, accessibility, administration and management; ability to work as a team member; knowledge and ability to troubleshoot problems; ability to understand customers' needs; ability to prepare and execute a project plan; effective written and verbal communication skills including ability to express technical data in layman terms; excellent interpersonal skills; good supervisory skills.

EXPERIENCE AND TRAINING:

General Experience:

Seven (7) years' experience utilizing computer network devices, systems and communications services with experience in leading complex projects and utilizing multi-protocol networks and operating systems or processing experience in system engineering, application development, operating system and network design/configuration and management including distributed and centralized desktop systems processing models.

Substitution Allowed:

Associate degree in computer science or specialized Information Technology degree programs may be substituted for two (2) year of the general experience. Bachelor's degree in Computer Science may be substituted for four (4) years of the general experience.

Special Requirements:

Extensive experience with open-source platforms, including but not limited to Linux, Apache, PHP and MySQL

Extensive experience with REDCap, including system installation, patching, upgrading and ongoing maintenance and support.

Preferred Qualifications:

• Extensive experience with open-source platforms, including but not limited to Linux, Apache, PHP and MySQL
• Extensive knowledge and deployment of computer networks, including switched, routers, Apple/PC desktop and server network configuration.
• Extensive work in applying layered system security and OS Kernel hardening.
• Extensive experience with REDCap, including system installation, patching, upgrading and ongoing maintenance and support.

To Apply: Search #2025 -1323

Why UConn Health

UConn Health is a vibrant, integrated academic medical center that is entering an era of unprecedented growth in all three areas of its mission: academics, research, and clinical care. A commitment to human health and well-being has been of utmost importance to UConn Health since the founding of the University of Connecticut schools of Medicine and Dental Medicine in 1961. Based on a strong foundation of groundbreaking research, first-rate education, and quality clinical care, we have expanded our medical missions over the decades. In just over 50 years, UConn Health has evolved to encompass more research endeavors, to provide more ways to access our superior care, and to innovate both practical medicine and our methods of educating the practitioners of tomorrow.