Manager Network Operations


On Site
USD 142,600.00 - 191,100.00 per year
Full Time


Root cause analysis
Network operations
Quality assurance
Data Analysis
Software development
Network engineering
Network security
System administration
Network monitoring
Work ethic
Incident management
Network design
Critical thinking
Computer science
Information Technology
Protocol analysis
Business requirements
Enterprise architecture
Risk assessment
Computer networking
Computer hardware
Data compression
Border Gateway Protocol

Job Details


On any given day at Disney Entertainment & ESPN Technology, we're reimagining ways to create magical viewing experiences for the world's most beloved stories while also transforming our media business for the future. Whether that's evolving our streaming and digital products in new and immersive ways, powering worldwide advertising and distribution to enhance flexibility and efficiency, or delivering Disney's unmatched entertainment and sports content, every day is a moment to make a difference to partners and to hundreds of millions of people around the world.

A few reasons why we think you'd love working here:
  • Building the future of Disney's media: DE&E Technologists are designing and building the infrastructure that will power our media, advertising, and distribution businesses for years to come.
  • Reach & Scale: The products and platforms this group builds and operates delight millions of consumers every minute of every day - from Disney+ and Hulu, to ABC News and Entertainment, to ESPN and ESPN+, and much more.
  • Innovation: We develop and implement groundbreaking products and techniques that shape industry norms and enhance how audiences experience sports, entertainment & news.

Engineering Services designs, builds, and sustains technology that powers DE&E Technology's worldwide content production and distribution platforms. In doing so, they contribute to a series of multi-functional services and technologies, including Quality Assurance, Data Analytics, Software Development, Broadcast Infrastructure, and Networking & Security.

DE&E Technology is responsible for The Walt Disney Company's direct-to-consumer businesses globally, including the ESPN+ sports streaming service, programmed in conjunction with ESPN; Disney+, the Disney-branded direct-to-consumer streaming service; global advertising sales and ad technology for all of Disney's media properties, including ABC, ESPN, Freeform, FX Networks, National Geographic, and the Disney Channels; HotStar, the leading over-the-top streaming service in India; and the Company's majority ownership stake in Hulu.

Job Summary:

As a member of the Infrastructure Engineering organization, the Manager of Network Operations will lead a team that provides first line support and troubleshooting for large scale production network issues as well as assisting in the implementation of network builds. Working closely with Network Engineering, Network Security, and Systems Operations teams, the Network Operations team ensures maximum uptime of network services and the expeditious resolution of all issues.

The Network Operations Manager will lead the team in interacting with 24x7 real time network monitoring and alerting, correlate those alerts, and react as appropriate. They will serve as the technical critical issue point for the team. They will coordinate cross functionality between teams to implement data center and production center network builds and maintain network accessibility. The manager will be also responsible for staffing, training, scheduling, and guiding the activities of the Network Operations team.

Responsibilities and Duties of the Role:

  • Work within a team of technical resources to support the work from the Architectural, Engineering and Operation teams to lead and maintain multi-vendor, multi-protocol enterprise and production networks.
  • Ensures 24x7 operational support and maintenance of applications. Support in carrying out Network Engineering tasks as assigned.
  • Interacts and communicates with supervisor and peers. Receives and transmits routine information requiring some explanation or interpretation, typically to members of a single technical team.
  • Ability to resolve network issues with a low to moderate degree of complexity while following established procedures or analyzing data to diagnose and identify root causes when necessary, to resolve network issues or complete assignments.
  • Demonstrates a good work ethic, initiative and the ability to purposefully and effectively troubleshoot problems and perform root cause analysis.
  • Collaborate with the business to understand requirements and how to meet these requirements.
  • Responsible for Incident Management ensuring that incidents are effectively escalated, and resolved with full communication of status, plans, and actions to management and customers.
  • Participate in small to medium application and infrastructure implementation projects and ensure the result conforms to network architecture standards.
  • Work with technology vendors to assess software and hardware bugs and implement vital fixes.
  • Connect with internal and external contacts at various organizational levels to diagnose, explain and resolve problems for technical and non-technical audiences.
  • Troubleshoot daily live content transport and compression delivery issues as they arise.
  • Comfortable working in a fast-paced, growth environment with minimal direction, delivering while multitasking, prioritizing projects, and presenting priority updates to team members.
  • Able to operate with limited resources, exhibit dispassionate critical-thinking, and creatively solve problems. Motivated and inventive, always finds a way forward-eternal optimist with a committed drive for contributing and making a difference.

Required Qualifications:

  • Minimum Qualifications:
  • Bachelor's degree or greater in field such as Computer Science or Information Technology.
  • 8+ years of technical experience in network, security and transport related fields.
  • Demonstrated hands-on technical experience with technologies and concepts Including switches, routers, compression hardware and NAT translation hardware.
  • Experience and fundamental knowledge of transport, network and internet routing concepts, security policies and peering; specifically, BGP, OSPF, TCP/IP, Multicast.
  • Experience with protocol analysis, transport analysis, network flow analysis, and packet capture devices.
  • Comfortable working in a fast paced, dynamic, content driven environment and developing flexible solutions to meet evolving business requirements.
  • Possesses strong written and verbal communication skills, with the ability to multitask and manage time effectively to ensure tight deadlines are met.
  • Preferred Qualifications:
  • Experience in the media or digital content distribution industries.
  • Working understanding of enterprise architecture principles, industry standards and best practices.
  • Knowledge of risk assessment procedures, policy formation, role-based authorization methodologies, authentication technologies and security attack pathologies.
  • Experience in scripting with Perl, Python, Ruby, Shell, C or C++
  • Maintain broad skills in multiple technical domains such as server, storage, desktop, security, transport and network infrastructure.

The hiring range for this position in New York is $142,600 to $191,100 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

About The Walt Disney Company