System Center Service Manager Administrator

Overview

On Site
BASED ON EXPERIENCE
Contract - W2

Skills

FOCUS
Web Portals
Active Directory
Microsoft Windows
Computer Networking
Information Technology
Workflow
POC
Reporting
Productivity
Leadership
Management
Microsoft Azure
Servers
ITIL
MITA
System Center
Microsoft SCCM
JavaScript
Microsoft Power BI
SQL
HTML
XML
Windows PowerShell
Health Care
Project Implementation
HIPAA
Change Data Capture
Network Design
SANS

Job Details

DPP is seeking a System Center Service Manager Administrator for an opportunity in Columbia, SC.

Work arrangement:
  • Fully onsite in Columbia, SC.
  • W2 position; 12 months with the possibility of extension
  • Candidate must be a SC resident or willing to relocate or commute to Columbia, SC prior to starting the role.
Position summary:
  • The primary focus of this role is maintaining System Center infrastructure and taking new requests into Service Manager.
  • Developing workflows in System Center Orchestrator.
  • Working in the Cireson web portal.
  • This is a new position that will be responsible for managing, maintenance, and intake of new Service Manager requests.
  • Current or recent experience with MS System Center is required and will be given the highest weight. Experience should include well- documented success with previous MS System Center projects as well as experience in an enterprise level System Center environment.
Technical knowledge (any or all):
  • MS System Center Service Manager
  • MS System Center Orchestrator
  • Active Directory
  • Windows Servers
  • Javascript
  • Cireson
  • IT Network Infrastructure and Server Operations/Implementations
Essential responsibilities:
  • The Service Manager Engineer will report to the Agency Bureau Chief of Information Technology Services. They will work with Agency business units to collect and develop requirements for Service Manager requests. The position is focused on administration and creation of new requests.
  • Work with System Center Orchestrator. Create new orchestrator workflows, maintaining, and updating workflows.
  • Work with Cireson. Maintain and update software and work with vendors to fulfill service requests. Updating JavaScript for service requests.
  • Maintain, update, patch System Center, Orchestrator, and Cireson.
  • Interact with staff, other team members, all levels of management and internal and external organizations, including vendors performing outsourced work, in the compilation and management of information needed for Service Manager requests.
  • Work with technical staff and business stakeholders to create deliverables and artifacts that are intended for audiences of varying levels of technical knowledge.
  • Serve as a Subject Matter Expert (SME) and/or Point of Contact (POC) for developing and managing processes related to the Service Manager environment.
  • Make recommendations on specific improvements in efficiency, effectiveness, report template and structure, and productivity to leadership.
  • Act as a liaison between the technical team and management from various stakeholder areas including executive level management.
  • Some after-hours project and platform support will be expected.
General duties and responsibilities:
  • Develop and refine Service Manager request intake process for the agency.
  • Maintenance and Patching of Service Manager environment and make recommendations about future improvement opportunities.
  • Acting as the lead on a project to migrate the existing Service Manager environment to an updated and current standard.
Required knowledge, skills, and abilities:
  • Minimum 3 years of working in a development role supporting MS System Center, demonstrating a deep understanding of services and features, site design and best practices.
  • Minimum 3 years of administrative experience in MS Azure.
  • Minimum 5 years of administrative experience in MS Servers.
  • Minimum 3 years experience in an IT methodology framework (i.e., ITIL, MITA, etc.)
Preferred knowledge, skills, and abilities:
  • Working knowledge of:
    • System Center Service Manager
    • Cireson
    • System Center Orchestrator
    • JavaScript
    • Power BI
    • SQL
    • HTML
    • XML
    • PowerShell
  • Experience with healthcare and healthcare related requirements
  • Experience with major project implementation.
  • HIPAA, CDC, and other network infrastructure and server frameworks
Education/equivalency:
  • Bachelor s degree and/or 5 years of related work experience
Preferred certification:
  • MS Server Admin Certifications
Interested? Learn more:
Click the apply button or contact our recruiter Daniel at to learn more about this position (#25-00644).

Authorized US Worker - s and those authorized to work in the US are encouraged to apply. We are unable to sponsor at this time. EOE/AA/V/D

DPP offers a range of compensation and benefits packages to our employees and their eligible dependents. Call today to learn more about working with DPP.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

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