Network Administator

Overview

On Site
Depends on Experience
Contract - W2
Contract - 52 week(s)

Skills

LAN/WAN

Job Details

Job at a Glance
We are seeking a skilled Network Administrator to provide comprehensive hardware, software, and customer service support across a wide range of devices and platforms. The ideal candidate will possess strong troubleshooting abilities, excellent interpersonal skills, and a proactive approach to resolving technical issues efficiently.

Details

  • Type: Contract

  • Duration: Ongoing with on-call rotation

  • Location: Hybrid; some onsite presence required

Qualifications

Required:

  • Education: Associate’s degree in Information Technology or a related field, or equivalent experience

  • Experience: Minimum of 3 years in a technical support role with imaging and troubleshooting responsibilities

  • Licensure/Certifications: None specified

Preferred:

  • Education: Bachelor’s degree in Information Technology or a related discipline

  • Experience: Experience supporting mobile devices, multifunction printers, and Audio Visual equipment; previous helpdesk or customer service experience

  • Certifications: CompTIA A+, Microsoft certifications

Responsibilities

  • Install software and configure hardware across desktops, laptops, tablets, and toughbooks

  • Image systems using SCCM and troubleshoot imaging issues on various devices

  • Provide support for Windows 10, Office 365 suite (Outlook, Teams, OneDrive), and other company-standard applications

  • Assist with configuration and testing of VPN access using secure token identification

  • Support and troubleshoot connectivity issues, including Ethernet and TCP/IP

  • Respond to and resolve helpdesk tickets, ensuring timely communication and resolution

  • Install and configure core applications following deployment of base OS images

  • Establish internet access and email accounts as needed

  • Provide support for HP and OCE printers/plotters

  • Deliver exceptional customer service while supporting a diverse range of end users

  • Participate in on-call rotation as required

Soft Skills Requirements

  • Strong customer service orientation with the ability to communicate effectively and empathetically

  • Demonstrates urgency and ownership in resolving customer issues

  • Excellent listening skills and proactive communication style

  • Ability to manage and prioritize workload effectively, while collaborating with a team

  • Desired: Experience with Audio Visual technologies

#INDGEN

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.